Microsoft Office 365 Operations Support Analyst

**Microsoft Office 365 Operations Support Analyst** (Contract)

Duration: 12 Months (Possibility for extension)

Location: Bromley, Camberley or Chester/Hybrid (3 days on site)

Rate: A highly competitive Umbrella Day Rate or Salary is available for suitable candidates

Role Overview

As a Microsoft Office 365 Operations Support Analyst, you will be responsible for Level III support of the Microsoft 365 Office suite of applications, including Word, Excel, PowerPoint, OneDrive for Business, Teams, and SharePoint Online. You will act as an application analyst and technician, overseeing day-to-day operations, managing critical client escalations, and executing production changes and infrastructure deployments.

Key Responsibilities:

• Provide Level III support for the Microsoft 365 suite of applications.
• Manage daily operations, troubleshoot complex issues, and respond to critical escalations.
• Oversee production changes and infrastructure deployments related to Office 365 applications.
• Collaborate with administration teams to troubleshoot network/server issues.
• Utilize Microsoft 365 Admin Center for user provisioning, permissions management, and troubleshooting.
• Write and present technical documentation using MS Office suite tools, including PowerPoint, Visio, Word, Excel, and Project.
• Assist in the migration of large enterprise clients to Office 365 and manage deployment from various sources.
• Engage in incident, change, and problem management utilizing the Remedy ITSM application toolset.
• Provide occasional on-call support during nights and weekends as needed.

Required Skills and Experience:

• Extensive experience with Microsoft Office 365 and expert knowledge of Office 365 ProPlus and online applications.
• Proficient understanding of Microsoft MDM tools, including Intune and Azure Identity.
• Familiarity with Exchange, SharePoint, Skype for Business, and hybrid environments.
• Experience in deploying Office 365 and troubleshooting installation issues.
• Advanced knowledge of Active Directory and SCCM/MDT engineering.
• Proven problem-solving abilities and experience in technical troubleshooting.
• Strong communication and presentation skills, with proficiency in technical writing.
• Knowledge of project management concepts such as Six Sigma, MBF, and ITIL.
• Ability to work independently with minimal supervision.

Desired Skills and Experience:

• Bachelor's degree in an IT-related field or equivalent experience.
• Strong analytical and conceptual thinking skills.
• Ability to collaborate effectively with technical and non-technical users.
• Scripting knowledge is a plus.

Candidates will need to show evidence of the above in their CV in order to be considered.

If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team.

We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.