Technical Business Analyst

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Job Title: Technical Business Analyst

Location: Leeds twice a week in office

Contract Type: 4 months (potential extension possible)

About the Opportunity

We are seeking experienced Technical Business Analysts to join a major financial services transformation programme focused on developing a new investment platform and defining the end-to-end business processes, systems and operational capabilities required to support its implementation and migration of existing assets and accounts.

This is not a traditional requirements-gathering role. The successful candidates will play a key role in defining new customer, colleague and operational processes, supported by a modern investment platform and integrations across multiple internal systems and third-party providers.

You will be responsible for analysing complex business and technical environments, understanding how processes operate from end to end, and translating this into clear, detailed documentation covering processes, systems, controls, data flows and operational dependencies.

Key Responsibilities

• Take ownership of complex business and technical areas, developing a detailed understanding of end-to-end processes and the target operating model.
• Work collaboratively with Product, Operations, Engineering, Architecture, Risk, Controls and subject-matter experts to define business and technology requirements.
• Produce detailed end-to-end process maps covering system interactions, operational hand-offs, dependencies, exceptions and failure scenarios.
• Identify and document process controls, ensuring clear links between operational activities, associated risks and control requirements.
• Assess existing and proposed processes to identify opportunities for automation, simplification and operational improvement.
• Analyse integrations and interactions across investment platforms, internal business systems and third-party service providers.
• Document data flows, data mapping and data lineage, including data sources, destinations, transformations, dependencies and reconciliation points.
• Investigate exception handling, operational failures and non-standard scenarios to ensure processes are fully understood beyond the standard business journey.
• Work closely with technical teams to ensure business requirements align with system design, integration architecture and operational needs.
• Produce high-quality documentation and analysis artefacts to support solution design, development, testing, implementation and ongoing operational service delivery.
• Facilitate workshops with stakeholders and SMEs to validate current-state processes, identify gaps and define future-state solutions.
• Challenge existing processes and proposed designs where necessary, ensuring solutions are practical, controlled, scalable and aligned with business outcomes.

Skills and Experience

• Proven experience as a Business Analyst, Technical Business Analyst or in a similar role delivering complex business and technology change.
• Strong financial services experience, ideally within investment management, wealth management, stockbroking or financial markets.
• Demonstrable experience defining end-to-end business processes and target operating models within large-scale transformation programmes.
• Strong process mapping and documentation skills, including operational hand-offs, system interactions, controls, exceptions and dependencies.
• Excellent analytical and problem-solving skills, with the ability to translate complex business and technical information into clear, structured outputs.
• Experience working across multiple interconnected systems, integrations and third-party platforms.
• Practical experience in data mapping, data flows, data lineage and reconciliation processes.
• The ability to work effectively with engineers, architects and technical delivery teams while maintaining a strong focus on business and operational outcomes.
• Experience facilitating workshops, engaging stakeholders and working with SMEs to establish detailed requirements and validate process designs.
• Confidence challenging existing approaches and identifying opportunities to improve efficiency, automation and control.
• Experience supporting large-scale transformation programmes involving multiple teams, technology platforms and external suppliers.
• Strong communication and stakeholder management skills, with the ability to operate effectively across business and technology functions.

Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.