Customer Support Executive
A well-established and growing distribution business based in Chelmsford is looking for a Customer Support Executive to join its friendly Sales Support team on a full-time, permanent basis.
Working with a range of recognised technology brands, this is an excellent opportunity for someone with experience in customer service, order processing or sales support who enjoys building relationships, solving problems and delivering a great customer experience.
You'll play an important role in managing customer orders, tracking deliveries and handling enquiries, working closely with customers, suppliers and internal teams to ensure everything runs smoothly from order placement through to delivery.
Key Responsibilities
- Handle customer enquiries via email, telephone and live chat, providing friendly and professional support.
- Process customer orders and purchase orders accurately and efficiently.
- Monitor orders through to delivery, keeping customers updated on progress and any changes.
- Liaise with suppliers and internal teams to check stock availability, pricing and delivery dates.
- Proactively communicate delays, stock issues and order updates to customers.
- Investigate order discrepancies and resolve customer queries promptly.
- Update customer records, order information and delivery details across internal systems.
- Provide support through Zendesk and other ordering platforms.
- Make follow-up calls regarding deliveries, quotations and outstanding orders.
- Assist the sales team with customer follow-ups, campaigns and general administration.
Skills & Experience Required
- Previous experience in customer service, order processing or sales support.
- Excellent written and verbal communication skills.
- Confident using IT systems, email, spreadsheets and customer databases.
- Strong organisational skills and excellent attention to detail.
- Ability to manage multiple tasks, prioritise workloads and meet deadlines.
- A proactive approach to problem-solving and a willingness to take ownership of customer enquiries.
- A positive attitude and the ability to work well as part of a team.
Experience with NetSuite, Magento, osCommerce, Zendesk or other CRM systems would be advantageous, as would a background in distribution, logistics or online retail. Full training will be provided.
What's on Offer?
- £27,500 annual salary
- Monday to Thursday, 9am – 5.30pm; Friday, 9am – 5pm.
- 37.5 hours per week.
- 23 days' annual leave plus bank holidays.
- An additional day off for your birthday.
- Bonus and profit-sharing schemes.
- Agile working opportunities.
- Regular company social events.
- Employee assistance programme.
- Cycle-to-work scheme and additional benefits.
This is a fantastic opportunity to join an established and expanding business working with globally recognised technology brands. You'll be joining a supportive team in a varied role where you can develop your skills and build strong customer relationships.
If you have experience in customer service, order processing or sales support and are looking for your next permanent opportunity, we'd love to hear from you!
Apply today with your CV to be considered.