ERP Support Analyst

ERP Support Analyst – Hybrid (3 Days Onsite)

Our client is seeking an experienced ERP Support Analyst to join their team ASAP. This is a great opportunity for someone who enjoys functional and technical problem-solving across Finance, Warehouse, and Supply Chain operations.

Role Overview

You'll be responsible for supporting and optimising core business applications, enhancing ERP functionality, and delivering IT solutions that improve operational efficiency. The role involves close collaboration with UK teams, global IT, and external vendors.

Key Responsibilities

• Gather and document business requirements; collaborate with stakeholders and vendors
• Support, maintain, and enhance ERP and business applications (Sage 200, Dynamics AX 2012, Exceedra, Q-Pulse, Office365)
• Develop reporting and analytics using Power BI and IBM Planning Analytics
• Manage IT governance: supplier relationships, portfolio oversight, and security
• Lead continuous improvement and change initiatives
• Resolve incidents and service requests within SLA; occasional out-of-hours support
• Work closely with global IT and UK business teams to align system capabilities with business priorities
• Conduct site visits (~20%) to understand operational needs and system utilisation

Skills & Experience

• ERP expertise: Sage 200 and Microsoft Dynamics AX 2012 (Finance, Procurement, Logistics, Manufacturing)
• Strong functional knowledge across Finance, Warehouse, and Supply Chain processes
• Experience with Power BI and IBM Planning Analytics
• Familiarity with tools such as IPA, Exceedra, Q-Pulse, Office365, OpenText/GXS EDI, Salesforce, Dynaway EAM, Axtensions ISV, Atlas
• Excellent stakeholder management, communication skills, and problem-solving ability

Benefits

• Quarterly bonus scheme
• Inclusive, autonomous working culture
• Career progression opportunities (UK & overseas)
• Enhanced pension contributions
• Health cash plan (dental, vision, essentials)
• Access to the Thrive wellbeing app
• Long-service recognition every 5 years
• Life assurance (up to 4x salary)
• Free onsite parking
• 25 days holiday + 8 bank holidays