Information Technology Support Specialist

Hi Professionals,

Hope you are doing great. Please take a look at the below role and let me know your interest.

Job: Technical Support

Location: Carlisle, UK (Onsite)

Duration: 6 months

Mandatory skills: Windows, SCCM, Audio- video

Job Description

• Provide L1/L2 technical support to users across hardware, software, and network issues.
• Install, configure, and maintain desktops, laptops, mobile devices, printers, and related peripherals.
• Troubleshoot issues related to Windows 10/11, macOS, Microsoft Office Suite, and other common applications.
• Manage and support devices enrolled in Microsoft Intune (Endpoint Manager) including compliance policies, app deployments, and updates.
• Support users with Office 365 tools like Outlook, Teams, OneDrive, SharePoint, and Exchange Online.
• Use remote desktop tools TeamViewer to support remote users.
• Ensure systems are compliant with security standards including antivirus, patches, and updates.
• Maintain IT inventory and documentation using helpdesk/ticketing systems.
• Assist with onboarding/offboarding processes, including provisioning of new users, email accounts, and device setup.
• Collaborate with the broader IT team for escalations, project deployments, and infrastructure tasks.