IT Support Apprentice

This is an exciting opportunity for someone looking to launch a career in IT. As an IT Apprentice at Boundary Oak School, you will work alongside our experienced IT team, gaining hands-on experience supporting staff, pupils and the school’s digital infrastructure. 

This is an exciting opportunity for someone looking to launch a career in IT. As an IT Apprentice at Boundary Oak School, you will work alongside our experienced IT team, gaining hands-on experience supporting staff, pupils and the school’s digital infrastructure. You will be enroled on the Level 3 Information Communications Technician apprenticeship with Leep Talent, attending workshops and working towards nationally recognised qualifications including Azure Fundamentals (AZ-900) and Microsoft Security, Compliance & Identity Fundamentals (SC-900).

The role offers full exposure to a broad range of IT duties, from helpdesk support to networking, security and cloud technologies — all within a busy and rewarding school environment.

IT Support & Helpdesk

• Provide first-line technical support to staff and pupils through a range of communication channels, including in-person, email and phone.
• Log, diagnose and resolve ICT faults using structured troubleshooting methodologies and tools.
• Escalate issues appropriately and maintain clear documentation and audit trails throughout.
• Address IT issues by prioritising in line with service level agreements.

Hardware & Software

• Install, configure and maintain hardware and software, including mobile devices, printers, projectors, scanners, cameras and AV equipment.
• Support the rollout of new systems, applications and hardware upgrades across the school.
• Apply appropriate testing methodologies to hardware, software and cabling assets.
• Carry out preventative maintenance to reduce the incidence of faults.

Networking & Infrastructure

• Complete cabling tasks including coaxial, copper and fibre connections.
• Support the configuration and maintenance of network devices, switches and routers.
• Learn virtualisation of servers, applications and networks.
• Deliver network tasks with a focus on security, mitigating and defending against risks.

Security & Compliance

• Apply appropriate security policies to all ICT tasks in line with school and organisational requirements.
• Administer security access, user permissions and account management, including password resets, escalating as required.
• Interpret technical specifications relevant to the ICT task in hand.

Stakeholder Communication

• Communicate clearly with all levels of stakeholders — from pupils to senior leadership — guiding them through steps to resolve issues or set up systems.
• Manage expectations and escalation professionally, keeping users informed of progress.

Professional Development

• Actively engage with the Leep Talent apprenticeship programme, attending all scheduled workshops and completing required coursework.
• Practise continuous self-directed learning to stay up to date with technological developments.
• Participate in regular 121 reviews with your line manager and Leep Talent development coach (every 8 weeks).
• Work towards and sit the AZ-900 and SC-900 Microsoft certification exams included in the programme.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience
• Motivated
• Hardware and Software
• Tech Savvy
• Passion for IT
• Troubleshooting
• Can do attitude

• English GCSE, grade 4/C + (Essential)
• Maths GCSE, grade 4/C + (Essential)