AI & Automations IT Apprentice

Employer description:

At Iconology Ltd, we are a forward-thinking Managed Service Provider (MSP) based in Kent, delivering outstanding IT, automation, and AI-driven solutions to clients across diverse industries.

At Iconology, dedication and initiative are recognised and rewarded. As our business continues to grow, so do the opportunities for career progression and personal development. If you’re passionate about technology, automation, and innovation — and you’re eager to learn in a fast-paced, team-driven environment, apply today!

Overview:

We are looking for a motivated and enthusiastic individual to join our team as an AI & Automations IT Apprentice to support internal and client projects that use automation, scripting, and AI technologies.

You’ll join a collaborative and innovative team, gaining hands-on experience in both traditional IT support and next-generation automation technologies. You’ll work alongside experienced professionals who are passionate about sharing knowledge, encouraging creativity, and driving digital transformation for our clients.

We value curiosity, teamwork, and continuous growth. This role offers the opportunity to develop a strong technical foundation in IT infrastructure, automation platforms, and AI tools while contributing to real-world projects that enhance efficiency and customer success.

Responsibilities:

• Assist in designing, building, and testing automation workflows using platforms such as Microsoft Power Automate, n8n, and custom APIs.
• Support the integration of AI tools and large language models (LLMs) into internal systems and client environments.
• Help monitor, maintain, and improve existing automated workflows to ensure reliability and performance.
• Provide first-line IT support for client systems, including cloud services (Microsoft 365, Azure, Google Workspace) and network devices.
• Contribute to documentation of automations, scripts, and system processes.
• Assist senior engineers in implementing new tools and solutions to enhance operational efficiency.
• Participate in R&D projects exploring AI-driven tools and business process automation opportunities.
• Collaborate closely with the technical team to troubleshoot and resolve IT and automation-related issues.

Desirable skills:

• Self-motivated with a strong interest in technology, automation, and AI.
• Confident and professional approach when dealing with clients and colleagues.
• Excellent problem-solving and analytical skills.
• Strong communication and teamwork abilities.
• Commitment to learning new tools, processes, and technologies.
• Good organisational skills with the ability to prioritise workloads effectively.
• Positive attitude and adaptability in a dynamic, fast-paced environment.

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Working hours: Monday to Friday, 9am - 5:30pm (out-of-hours may be requested with notice as overtime).

Company perks:

• 20 days’ paid annual leave plus public holidays.
• Incremental additional leave for long service (up to +5 days).
• Free on-site parking.
• Company social events and team lunches.
• Continuous training and development opportunities.
• Hybrid working options after training period.
• Pension contributions.
• Access to professional certifications and learning resources.
• Social events.

Future prospects:

You will work closely with the IT Tech team and management, gaining the skills and experience to progress into an Apprentice Automation Engineer or IT Systems Technician role.

Upon successful completion of the apprenticeship, there may be an opportunity to secure a full-time position if available at the time with continued professional development, vendor certifications, and exposure to cutting-edge AI and automation technologies.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.