IT Support Apprentice

CHS Networks are looking for a motivated and enthusiastic IT Support Apprentice to join their growing team. This is an exciting opportunity to build a career in IT while gaining hands-on experience and working towards a Level 3 Azure Cloud Support Specialist Apprenticeship.

At CHS Networks, the philosophy is simple: use extensive industry experience to provide clients with high-quality IT services and solutions. Supporting businesses across Kent, London, and the South East, the company has built a reputation for delivering reliable, professional IT support and continuously evolving to meet the needs of its customers.

What you'll be doing:

As an IT Support Apprentice, you will play a key role in supporting customers and ensuring a high standard of service delivery. Your responsibilities will include:

• Acting as the first and single point of contact for customers contacting the Service Desk

• Logging incoming incidents accurately and ensuring all relevant information is recorded within incident management systems

• Managing and resolving support cases in line with agreed Service Level Agreements (SLAs)

• Delivering excellent customer service by responding promptly, professionally and courteously to customer enquiries

• Diagnosing and resolving desktop support issues using appropriate troubleshooting tools

• Assigning incidents to the correct third-party support teams where required

• Proactively managing customer expectations by providing updates and progress reports on outstanding incidents and requests

What we're looking for:

• An IT enthusiast with a good basic knowledge and understanding of IT

• A genuine interest in developing a career within the technology sector

• A willingness to learn and expand technical knowledge and expertise

• Strong communication and customer service skills

• A professional and confident telephone manner

• The ability to work well under pressure and as part of a team

Please note: There is an element of manual handling involved in this role

The entry requirements for this programme are as follows:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject

• GCSE Maths and English (or equivalents) at grades 3+ (D or above)

• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Working hours: 37.5 hours per week, 9am - 5:30pm

Benefits:

• Excellent career progression opportunities

• Access to additional training courses

• Structured mentoring and support throughout your apprenticeship

• On-site parking

• Great transport links

• Supportive and friendly working environment

Future prospects:

CHS Networks is a growing organisation that is committed to investing in employee development and personal growth. You will receive full on-the-job training throughout your apprenticeship and be supported every step of the way.

Successful completion of the apprenticeship, combined with a strong work ethic, drive and commitment, will lead to the opportunity of a permanent position and continued career progression within the business.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!