Head of PMO - Core Team. Tier 1 Microsoft IT MSP. SME Projects

If you’ve mastered PMO leadership in your current role, this is your opportunity to shape and scale a delivery function during a major growth phase at an organisation that has been a trusted technology partner to world-renowned international organisations for over 30 years.

As a Microsoft Gold Partner with eleven gold competencies, Tier 1 Microsoft CSP status, and ISO27001 & ISO9001 accreditations, we have built an enviable reputation for delivering exceptional digital transformation and managed services to some of the world’s most discerning clients.

In this pivotal role you’ll lead transformation, embed governance, and drive commercial performance of the PMO function, in an environment that values precision and innovation.

This role will suit an experienced Head of PMO with a proven expertise in leading a Project Management Office that delivers mid-sized Microsoft cloud projects (primarily Microsoft 365 and Azure) to SME customers.

As the PMO leader for our Core Projects team, you will oversee the entire project lifecycle, from post-sales through delivery and transition into operations, drive success, and set the strategic direction for the PMO. Your focus will be on delivering successful project outcomes through strong operational effectiveness and rigour.

The Role at a Glance:

Head of PMO (Core Projects)
Central London Based 3 Days Per Week / Hybrid 
Market Competitive Salary Plus 10% Performance Bonus & Company
Comprehensive Benefits Package
Type: Full-Time – Permanent

Expertise: Managed IT Support / Outsourced IT Services. Managed Cybersecurity / Security Services. Microsoft / Cloud Expertise. Application Development & Maintenance / Integration. IT Strategy, Consulting & Transformational Projects. Sector / Domain Expertise (financial services, legal, private equity / venture capital)

Pedigree: ISO 9001, ISO 27001. Tier 1 Microsoft Solutions Partner badges across key domains: Modern Work, Security, Data & AI (Azure), Infrastructure (Azure), and Digital & App Innovation (Azure).
Drawdown Awards – Best Managed IT Service Provider, 2025
Innovative / unique projects: Pioneered IT outsourcing for cruise shipowners in Antarctica

Reporting & Reports: Reporting to COO. 3 Direct Reports who coordinate 20 engineers who deliver the projects.

Your Skills & Experience: Established PMO leader in an MSP environment (Microsoft expertise essential). Proven experience in leading, transforming and scaling project delivery functions. Strong people-leader, commercial acumen and delivery discipline. Certifications: PMP, PRINCE2, MSP, Agile/Scrum. Champion client success through strong stakeholder engagement.

About Us:

For over 30 years, this IT consultancy and managed services provider has supported world-renowned international clients. The business is dedicated to delivering exceptional customer service within the professional and financial services sector, including leading private equity and venture capital firms, as well as several top UK law firms.

The organisation is a Microsoft Partner with five competencies, maintains a Tier 1 Microsoft CSP relationship, and holds ISO27001 and ISO9001 accreditations.

Clients rely on the team for specialist expertise across cloud solutions, hybrid working, the modern workplace, cybersecurity and compliance, and the adoption of automation and AI. The company has established a strong reputation for delivering on its promises and maintaining high standards of quality.

Entering an ambitious growth phase, the demands on the Professional Services function have increased. As a result, the organisation is now seeking an experienced Head of PMO to lead and provide strategic direction for its project delivery function.

The Pinnacle in MSP Services:

This is not just another PMO role. It’s a strategic leadership opportunity to architect, scale, and embed project excellence across a business operating at the very top of its game. You’ll lead the transformation of our project management capability with vigour, managing a close-knit team delivering fast-turnaround, high-volume (and often complex) Microsoft-centric projects.

You’ll bring the operational rigour, commercial acumen, and delivery vision to ensure every engagement drives client value, profitability, and innovation.

What You’ll Do:

You’ll be a visible, influential leader with the gravitas to inspire confidence, motivate, drive change, and build a high-performing PMO team. You’ll set a clear vision, instil accountability, and create a culture of excellence coaching and motivating your team to deliver at pace and with purpose, fully aligned to strategic goals.

You’ll lead transformation through the design and continual improvement of scalable, disciplined delivery frameworks that combine structure with agility. As the driving force behind risk management and change control, you’ll chair the Change Advisory Board, safeguard delivery and profitability, and ensure project governance evolves in step with business growth.

Your leadership will extend beyond your team - building trust and alignment with customers and senior stakeholders to deliver transparency, collaboration, and exceptional outcomes. You’ll establish clear communication channels, ensuring informed decision-making at every level, and take ownership of resource planning to maintain capability and performance.

Finally, you’ll bring commercial acumen and data-driven insight to the role, tracking performance through KPIs and dashboards, overseeing financial governance, and driving continuous improvement to maximise value, resilience, and long-term success.

Expertise:

• Relevant certifications, such as PMP, PRINCE2, MSP, Agile/Scrum
• Hands-on experience managing project delivery of medium-size Microsoft cloud projects within an IT MSP
• Strategic capability to define PMO vision and implement governance frameworks
• Strong risk management and compliance awareness in MSP environments
• Track record of driving continuous improvement and embedding agile practices
• Proven ability to scale and evolve complex project delivery teams
• Commercially astute with deep knowledge of project financial governance (budgeting, scope control, forecasting)
• Evidence of strong people leadership, staff development and performance management
• Expert stakeholder engagement and influence at executive level
• Proficiency in PMO tools and Microsoft cloud technologies

About You:

• Professional demeanour, influential at C-level
• Confident and visible leader with ability to inspire staff at all levels
• High levels of empathy with ability to build and maintain effective relationships
• Strategic thinker with the ability to execute operationally
• Excellent communicator with ability to build rapport and trust with customers and their staff
• A proactive, ‘can-do’ attitude and sense of urgency
• High ethical standards and integrity
• Resilient with ability to learn and bounce back from challenging situations

What’s In It For You:

• Stability of a 30-year brand with the energy of a growth phase
• A voice to lead change, transform and inspire
• Competitive base salary + performance bonus
• Leadership development programme and personal growth support
• Microsoft accreditation incentives
• 33 days’ annual leave (including bank holidays) + your birthday off
• Private medical insurance, group income protection, and life insurance
• Enhanced family-friendly policies
• Pension scheme, company sick pay, and EAP
• Paid travel for additional office attendance days

Why Join Now?

We are on the cusp of a transformative growth journey - combining three decades of client trust with the energy of a start-up innovator. You’ll be joining a business that is scaling rapidly, delivering high-volume, mission-critical and complex Microsoft-centric projects.

This is your opportunity to define what project management excellence looks like within one of the UK’s most premium, forward-thinking managed service providers.

Join the team. Help build the future of white-glove technology delivery.

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If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.