Head of PMO - Core Team. Tier 1 Microsoft IT MSP. SME Projects.

If you’ve mastered PMO leadership in your current role, this is your opportunity to shape and scale a delivery function during a major growth phase at an organisation that has been a trusted technology partner to world-renowned international organisations for over 30 years.

This role will suit an experienced Head of PMO with a proven expertise in leading a Project Management Office that delivers mid-sized Microsoft cloud projects (primarily Microsoft 365 and Azure) to SME customers.

As the PMO leader for our Core Projects team, you will oversee the entire project lifecycle, from post-sales through delivery and transition into operations, drive success, and set the strategic direction for the PMO. Your focus will be on delivering successful project outcomes through strong operational effectiveness and rigour.

The Role at a Glance:

Head of PMO (Core Projects)

Central London Based 3 Days Per Week / Hybrid

Market Competitive Salary Plus 10% Performance Bonus

Type: Full-Time – Permanent

Expertise: Managed IT Support / Outsourced IT Services. Managed Cybersecurity / Security Services. Microsoft / Cloud Expertise. Application Development & Maintenance / Integration. IT Strategy, Consulting & Transformational Projects. Sector / Domain Expertise (financial services, legal, private equity / venture capital)

Reporting & Reports: Reporting to COO. 3 Direct Reports who coordinate 20 engineers who deliver the projects.

Your Skills & Experience: Established PMO leader in an MSP environment (Microsoft expertise essential). Proven experience in leading, transforming and scaling project delivery functions. Strong people-leader, commercial acumen and delivery discipline. Certifications: PMP, PRINCE2, MSP, Agile/Scrum. Champion client success through strong stakeholder engagement.

What You’ll Do:

You’ll be a visible, influential leader with the gravitas to inspire confidence, motivate, drive change, and build a high-performing PMO team. You’ll set a clear vision, instil accountability, and create a culture of excellence coaching and motivating your team to deliver at pace and with purpose, fully aligned to strategic goals.

You’ll lead transformation through the design and continual improvement of scalable, disciplined delivery frameworks that combine structure with agility. As the driving force behind risk management and change control, you’ll chair the Change Advisory Board, safeguard delivery and profitability, and ensure project governance evolves in step with business growth.

Your leadership will extend beyond your team - building trust and alignment with customers and senior stakeholders to deliver transparency, collaboration, and exceptional outcomes. You’ll establish clear communication channels, ensuring informed decision-making at every level, and take ownership of resource planning to maintain capability and performance.

Finally, you’ll bring commercial acumen and data-driven insight to the role, tracking performance through KPIs and dashboards, overseeing financial governance, and driving continuous improvement to maximise value, resilience, and long-term success.

Expertise:

• Relevant certifications, such as PMP, PRINCE2, MSP, Agile/Scrum

• Hands-on experience managing project delivery of medium-size Microsoft cloud projects within an IT MSP

• Strategic capability to define PMO vision and implement governance frameworks

• Strong risk management and compliance awareness in MSP environments

• Track record of driving continuous improvement and embedding agile practices

• Proven ability to scale and evolve complex project delivery teams

• Commercially astute with deep knowledge of project financial governance (budgeting, scope control, forecasting)

• Evidence of strong people leadership, staff development and performance management

• Expert stakeholder engagement and influence at executive level

• Proficiency in PMO tools and Microsoft cloud technologies

About You:

• Professional demeanour, influential at C-level

• Confident and visible leader with ability to inspire staff at all levels

• High levels of empathy with ability to build and maintain effective relationships

• Strategic thinker with the ability to execute operationally

• Excellent communicator with ability to build rapport and trust with customers and their staff

• A proactive, ‘can-do’ attitude and sense of urgency

• High ethical standards and integrity

• Resilient with ability to learn and bounce back from challenging situations

What’s In It For You:

• Stability of a 30-year brand with the energy of a growth phase

• A voice to lead change, transform and inspire

• Competitive base salary + performance bonus

• Leadership development programme and personal growth support

• Microsoft accreditation incentives

• 33 days’ annual leave (including bank holidays) + your birthday off

• Private medical insurance, group income protection, and life insurance

• Enhanced family-friendly policies

• Pension scheme, company sick pay, and EAP

• Paid travel for additional office attendance days

Why Join Now?

We are on the cusp of a transformative growth journey - combining three decades of client trust with the energy of a start-up innovator. You’ll be joining a business that is scaling rapidly, delivering high-volume, mission-critical and complex Microsoft-centric projects.

Join the team. Help build the future of white-glove technology delivery.

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