Customer Service & Sales Advisor
Customer Service & Sales Advisor | Larbert, Falkirk | £26,520 + uncapped bonus | Start Monday 2 November
Are you brilliant with customers and happy to sell when it genuinely helps? We're recruiting Customer Service & Sales Advisors to join a contact centre in Larbert, supporting one of the UK's best-known mobile networks. You'll get full paid training and a permanent contract from day one.
The role
As a Customer Service & Sales Advisor, you'll take inbound calls from pay-as-you-go mobile customers who are having trouble topping up. You'll sort the problem out first, then, where it suits the customer, move them onto a flexible monthly plan.
- Resolve pay-as-you-go top-up issues quickly and properly
- Ask good questions to understand how each customer uses their phone
- Recommend a monthly plan where it's a better fit, and explain why
- Use several systems at once while keeping customer service first
- Work towards customer service and sales targets
About you
No minimum experience needed. If you've worked in customer service, retail, a phone shop, telesales, hospitality or anywhere with a sales target, we'd love to hear from you.
- Friendly, patient and confident on the phone
- Comfortable working to sales targets
- Good with technology
- Available to start on Monday 2 November
The package
- £26,520 basic salary, paid monthly
- Uncapped bonus, currently averaging around £350 a month, with top performers earning up to £1,000 a month (averages, not a guarantee)
- Full paid training, a supported nesting period, then ongoing coaching
- Staff discounts on broadband, mobile and TV, including family and friends deals
Hours and location
40 hours a week, 5 days out of 7, Monday to Sunday, between 8am and 9pm on a rotating rota, with shifts released at least four weeks ahead. Fully on site at Central Business Park, Larbert, easy to reach from Falkirk, Stenhousemuir, Denny, Grangemouth, Stirling and Cumbernauld.
The process
A quick call with us, a short screening call, a role play and an online assessment. We'll prepare you for every step. Offers are subject to a DBS check, a credit check and references.
The class starts on Monday 2 November, so apply today and we'll call you back the same day.