IT Break Fix and Deskside Support Engineer

IT Break Fix and Deskside Support Engineer

150 per day
Speke, Liverpool
22/12/2025 - 31/05/2028

Your New Role
We are looking for a Level 2 Break Fix and Deskside Support Engineer to provide hands on technical support within a busy manufacturing environment. This is a full-time onsite position with a strong focus on break fix tasks, hardware diagnostics and day to day user support. The role will run until May 2028.
This position suits an engineer with proven experience repairing laptops, desktops and peripherals, rebuilding devices, resolving faults quickly and keeping users operational in a live production setting. Daily workload is expected to be around 5 to 8 tickets per day.

Your Responsibilities
Break fix support for laptops, desktops, monitors, printers and peripherals
Diagnosing and resolving hardware faults including drives, memory, boards and power issues
Fielding walk up requests and completing same day break fix repairs
Installation and configuration of new devices and peripherals
IMACD activity including installs, moves, changes and disposals
Troubleshooting Windows 10, Mac OS and Office 365 issues
Smart Hands support for basic network and infrastructure tasks
Meeting room and live event support when required
Managing local stock, spares and accurate asset records
Providing early life support for new deployments

You Will Have
Strong break fix background with hands on repair experience
Confident replacing laptop and desktop components
Proven deskside support experience in a live business environment
Good understanding of Windows 10, Mac OS and Office 365
Familiarity with networking basics
Excellent communication and customer service skills
Ability to lift and move IT equipment up to 20kg
Eligible to work full time in the UK

Pre-Start Requirements
Background check
Drug test
Account setup prior to start

If you have solid break fix experience and enjoy hands on repair work alongside daily deskside support, this long-term role will be a strong match.