1st Line It Support Engineer

Job: 1st Line IT Support Engineer

Location: Shirley, Solihull
Salary £27,000

The Role

An opportunity has arisen for a 1st Line IT Support Engineer to join a small IT team supporting approximately 100 users across sites.

This is a varied, hands-on position covering day-to-day IT support, troubleshooting, systems development and wider IT projects. Occasional travel to other offices will be required.

Key Responsibilities

• Provide hardware and software support to users.
• Assist with network and database administration.
• Support software development, scripting and application improvements.
• Help integrate third-party software with existing systems.
• Deliver user training and develop training materials.
• Liaise with external software suppliers and support IT projects.

About You

• Experience in an IT support role, ideally within a small business.
• Good knowledge of hardware and software troubleshooting.
• Ability to manage multiple tasks and meet deadlines.
• Strong communication and interpersonal skills.
• Interest in learning programming languages and developing technical skills.
• IT qualifications or relevant practical experience.

Full training will be provided, making this a great opportunity for someone looking to broaden their technical knowledge and develop their IT career.