Technical Services Analyst

A fantastic opportunity for a Technical Services Analyst to join a leading software provider within the higher education and events sector. This organisation develops solutions used by hundreds of institutions worldwide, helping them streamline operations and enhance the experience of their users. As part of the team responsible for ensuring customers can successfully adopt new software releases, you will play a key role in delivering smooth upgrades, maintaining system integrity, and supporting clients with mission critical deployments.

Location: Milton Keynes

Salary: Up to £40,000 per annum plus benefits

Requirements for Technical Services Analyst

• Strong technical proficiency with database systems such as SQL Server, MySQL, PostgreSQL, or Oracle
  
• Understanding of client and server environments including backup and restore processes, database cloning, and data integrity verification
  
• Knowledge of server infrastructure, virtualisation technologies such as VMware or Hyper V, and cloud platforms such as AWS or Azure
  
• Confident using remote access tools including Windows RDP
  
• Ability to review and interpret Microsoft Windows Server environments including performance considerations
  
• Exposure to Azure is beneficial
  
• Methodical approach to planning migrations or upgrades with clear rollback procedures
  
• Strong documentation habits including runbooks, checklists, and configuration notes
  
• Ability to maintain structured processes that support clear communication with customers and help meet SLAs
  
• Ability to identify risks early and propose mitigation strategies
  
• Strong troubleshooting and problem solving skills including data validation, testing, and post migration verification
  
• Calm, professional approach during incidents or technical challenges
  
• Strong communication skills and ability to build confidence with customers
  

Responsibilities for Technical Services Analyst

• Enable customers to access the latest software releases by planning and delivering upgrades
  
• Create detailed migration plans including pre flight and post migration validation steps
  
• Review system configurations, dependencies, and environments to ensure compatibility
  
• Perform data verification, functional testing, and performance checks during and after migrations
  
• Document processes, lessons learned, and improvements for future runbooks
  
• Work collaboratively across teams to ensure successful and timely delivery of updates
  
• Support customers by maintaining clear communication throughout the upgrade lifecycle
  
• Identify technical risks and implement effective strategies to reduce impact
  
• Contribute to ongoing refinement of internal processes as the business continues to scale
  

What the role offers

• Join a growing, passionate team working with widely used enterprise software
  
• Opportunity to make a tangible impact on customer success and operational efficiency
  
• Work in a supportive environment that encourages professional growth
  

Applications
If you would like to apply for this Technical Services Analyst role, please send your CV via the relevant links.
We are committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by separately emailing (url removed) (if this email address has been removed by the job board, full contact details are available on our website).

Keywords: Technical Services Analyst / Technical Support Engineer / Systems Analyst / Implementation Engineer / Database Engineer / Infrastructure Engineer / Cloud Support Engineer / Migration Analyst / Software Support Specialist / SQL Server / MySQL / PostgreSQL / Oracle / VMware / Hyper V / AWS / Azure / Windows Server / RDP / Data Integrity / Backup and Restore / Computer Science / Information Systems / Software Engineering / Data Management / IT Infrastructure