Application Support Engineer

Application Support Engineer

• Location: Craigavon, Northern Ireland
• Job Type: Full-time
• Shift Pattern: Monday to Friday, 9am to 5pm

REED Technology are delighted to partner with a fantastic organisation who due to growth are seeking to recruit an Application Support Engineer.  The successful candidate will be responsible for supporting, maintaining, and optimising business applications to ensure reliable performance, issue resolution, and user support. This role is crucial in acting as a first-line technical expert for operational systems, collaborating closely with IT, operations, and finance teams.

Duties:

• Application Support & Maintenance:
  • Provide day-to-day support for business applications such as TMS, ERP, and operational software.
  • Troubleshoot and resolve application issues promptly.
  • Test, configure, and deploy software updates, patches, and fixes.
  • Assist in system integrations, upgrades, and deployments.
• User Support & Training:
  • Respond to user queries related to business applications.
  • Provide guidance and training to employees on application usage.
  • Escalate complex issues to the Senior IT Support Engineer or IT Manager.
• Documentation & Reporting:
  • Maintain accurate documentation for applications, workflows, and processes.
  • Record incidents, resolutions, and known issues in support logs.
  • Assist in reporting on application performance and recurring issues.
• Continuous Improvement:
  • Identify opportunities to improve system performance and user experience.
  • Support process optimisation initiatives and digital transformation projects.
  • Collaborate with the IT team to implement system enhancements.
• Compliance & Security:
  • Ensure applications comply with company policies, GDPR, and security standards.
  • Support access control, user permissions, and data integrity.

Required Skills & Qualifications:

• Experience supporting business applications in a corporate environment.
• Strong problem-solving and troubleshooting skills.
• Familiarity with ERP, TMS, or operational logistics systems.
• Good understanding of IT infrastructure and application interactions.
• Strong communication skills for user support.
• Desirable: Experience in transport, logistics, or regulated industries; Knowledge of SQL, system configuration, or reporting tools; IT certification (Microsoft, ITIL, or relevant application-specific training).

Culture:

• Join a company focused on innovation, sustainability, and growth.
• Exposure to large-scale digital transformation projects in a leading logistics organisation.
• Professional development and training opportunities.
• A competitive salary and company benefits are available for the right candidate.

To apply for this Application Support Engineer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.