Customer Support Technician

Technical Support Advisor (Trainee Opportunity)

Salary: £26,000 + Overtime

Hours: 37.5 hours per week

The Role

We are seeking a customer-focused and proactive Technical Support Advisor to join our team. This is a varied office-based role supporting customers with technical queries, troubleshooting issues remotely, and providing exceptional customer service.

This opportunity offers excellent training and development for someone with strong communication skills, a problem-solving mindset, and a desire to build a career within technical support.

Key Responsibilities

• Provide technical support and assistance to customers via phone and email.
• Diagnose and troubleshoot customer issues remotely.
• Complete detailed and accurate technical reports and records.
• Maintain high standards of customer service at all times.
• Proactively resolve technical issues and customer concerns.
• Handle customer enquiries efficiently and professionally.
• Maintain accurate customer records and update internal systems.
• Liaise with internal departments to ensure customer issues are resolved promptly.
• Attend technical and in-house training as required.
• Support continuous improvement initiatives within the customer support function.

Skills & Experience

• Strong customer service and communication skills.
• Excellent problem-solving and analytical abilities.
• Good attention to detail and administration skills.
• Ability to work independently and manage your workload effectively.
• Strong IT skills and confidence using various systems and software.
• Previous customer service, technical support or helpdesk experience would be advantageous but is not essential, as full training will be provided.

What's on Offer

• £26,000 salary.
• Overtime paid above 37.5 hours per week.
• Full product and technical training.
• Ongoing development and career progression opportunities.
• Supportive and collaborative working environment.
• Opportunity to develop within a growing technical support team.