Dutch Speaking Customer Support Agent

An established international technology organisation is seeking a Dutch Speaking Technical Support Advisor to join its growing Client Services team. Operating across the EMEA region, the business provides innovative technology solutions to customers worldwide and is recognised for its collaborative culture, commitment to continuous improvement, and investment in employee development.

This is an exciting opportunity for a technically minded individual looking to develop their career within a fast-paced support environment, whilst working for a global organisation that offers excellent training and long-term progression opportunities.

The Role

As a Technical Support Advisor, you will provide professional and responsive support to customers across Europe, the Middle East and Africa, assisting them via telephone, email and live chat. You will investigate and resolve technical queries, support less experienced colleagues with day-to-day guidance, and escalate complex issues where appropriate.

The successful candidate will play a key role in delivering excellent customer service, maintaining high levels of customer satisfaction, and ensuring compliance with company security and operational standards.

Key Responsibilities

• Investigate, troubleshoot and resolve customer technical issues via telephone, email and live chat.

• Provide first-line technical support to customers across multiple regions.

• Act as a point of contact for junior team members, providing support, coaching and guidance.

• Escalate complex technical issues to senior technical specialists when required.

• Maintain professional communication with customers, handling sensitive situations with discretion and diplomacy.

• Ensure customer requests and applications comply with internal security policies and procedures.

• Contribute towards team service level agreements and response time targets.

• Develop expertise across the organisation's products, services, systems and technical processes.

Skills & Experience Required

• Previous experience within a Customer Service or Technical Support environment.

• Strong verbal and written communication skills.

• Experience supporting, training or mentoring colleagues would be advantageous.

• Good working knowledge of Microsoft Office and CRM systems.

• Ability to work effectively both independently and as part of a team.

• Technical qualifications, IT support experience, software testing experience, ITIL knowledge or understanding of IT security principles would be beneficial.

• Dutch language skills would be advantageous but are not essential.

Benefits

• Hybrid working model.

• Comprehensive training and development programme.

• Career progression opportunities within a global organisation.

• Competitive salary and benefits package.

How to Apply

If you have the relevant experience and would like to discuss this opportunity further, please apply online today.