Product Support Advisor

The Company

Are you a hobbyist with a genuine passion for radio-controlled products? Do you enjoy understanding how things work, diagnosing issues and helping others get the most from their equipment?

Our client, a well-established and growing specialist retailer and distributor based in Kent, is seeking a Technical Support Advisor to join their friendly and knowledgeable team. This is an excellent opportunity for someone with hands-on experience of radio-controlled products, model engineering, mechanics, electronics, or a similar technical hobby who enjoys sharing their expertise with customers.

The Role

As a Technical Support Advisor, you will be the first point of contact for customers requiring product support and troubleshooting assistance. You will provide expert technical guidance across a range of radio controlled and mechanical products, helping customers diagnose faults, resolve issues and maximise the performance of their purchases.

This role would suit someone who has a strong personal interest in RC vehicles, model aircraft, drones, electronics, engineering, or mechanical products and is looking to turn their hobby into a rewarding career.

Key Responsibilities

• Provide technical support to customers via telephone, email and online enquiries

• Diagnose and troubleshoot issues relating to radio controlled and mechanical products

• Offer product advice, guidance and recommendations to customers

• Support customers with product setup, maintenance and repairs

• Liaise with manufacturers and suppliers regarding technical queries and warranty issues

• Maintain accurate records of customer interactions and resolutions

• Assist with product testing and fault-finding where required

• Keep up to date with new product releases and technical developments

Skills & Experience Required

• Genuine passion for radio-controlled products, model engineering or technical hobbies

• Experience working with mechanical, electrical or electronic products

• Strong problem-solving and fault-finding abilities

• Excellent communication skills and the ability to explain technical information clearly

• Customer-focused approach with a desire to deliver exceptional service

• Previous experience in a technical support, customer service or workshop environment would be advantageous

Benefits

• Competitive salary of up to £35,000

• Opportunity to turn your hobby and passion into a career

• Supportive and collaborative team environment

• Training and ongoing product development opportunities

How to Apply

If you have the relevant experience and would like to discuss this opportunity further, please apply online today.