Service Delivery Technical Lead

Reed Technology is supporting a leading organisation in the search for an experienced Service Delivery Technical Lead to join their IT function. This is an excellent opportunity for a technically strong IT professional who enjoys combining hands-on infrastructure expertise with project delivery, stakeholder engagement and technical leadership.

You will play a key role in delivering IT projects, driving service improvements and acting as a senior escalation point for complex technical issues.

Key Responsibilities

• Collaborate with Service Delivery and Operations teams to review project pipelines and coordinate technical activities.
• Lead the technical delivery of IT and business projects, ensuring solutions are delivered to agreed quality, cost and timescales.
• Act as the senior escalation point for complex 2nd Line incidents, providing technical expertise and guidance.
• Work closely with business stakeholders to understand requirements and translate them into effective technical solutions.
• Review and assess new technologies, collaborating with third parties, security teams and operational stakeholders.
• Identify service improvement opportunities through trend analysis, problem management and business feedback.
• Manage service transition activities, ensuring new systems and solutions are successfully embedded into support processes.
• Participate in change meetings and contribute to change management decisions.
• Coordinate infrastructure refreshes, system upgrades and technical improvement initiatives.
• Identify risks, manage blockers and communicate project progress to technical and non-technical stakeholders.

Essential Skills & Experience

• Ideally 5+ years of technical IT experience within infrastructure, systems administration, service delivery or project-focused environments.
• Strong experience delivering technical projects and coordinating activities across multiple teams and stakeholders.
• Excellent knowledge of Windows Server technologies, Active Directory and Microsoft 365 administration.
• Experience supporting and administering Azure environments.
• Strong networking and hardware troubleshooting skills.
• Experience with VPNs, remote access technologies and end-user computing environments.
• Exposure to SCCM, Intune/MDM and virtualisation technologies.
• Experience working with ITSM platforms and service management processes.
• Strong risk management, planning and organisational skills.
• Excellent communication skills with the ability to engage effectively with both technical and business stakeholders.

What's on Offer?

• Permanent position.
• Salary up to £45,000 per annum.
• On-site working model.
• Opportunity to combine hands-on technical work with project leadership responsibilities.