Technical Support Agent
An established and growing specialist business supplying high-quality technical products to customers across the UK. With a strong reputation for customer service and product expertise, the company offers a varied and hands-on role for someone who enjoys problem solving, technology, and customer interaction. This is an excellent opportunity to join a collaborative team where your technical knowledge and customer support skills will be highly valued.
The Role
We are seeking a Technical Support Specialist to provide expert support to customers, troubleshoot product issues, and assist with warranty and repair processes. This role combines customer service, product testing, technical problem solving, and support for the wider sales team.
The successful candidate will be comfortable speaking with customers, diagnosing technical issues, and delivering practical solutions. You will also play a key role in evaluating new products, attending industry events, and supporting product demonstrations.
Key Responsibilities
• Provide technical support to customers via telephone, handling approximately 20 calls per day
• Diagnose and resolve customer product issues efficiently and professionally
• Process returned products and undertake warranty assessments and repairs where required
• Test and evaluate new products prior to launch or distribution
• Support the sales team by providing technical expertise during customer meetings and demonstrations
• Attend trade shows and industry events to represent the business and showcase products
• Maintain accurate records of customer enquiries, repairs, and resolutions
• Assist in developing product knowledge resources and technical documentation
Skills & Experience Required
• Previous customer service or technical support experience is desirable
• Experience within the RC (Radio Control) industry would be highly advantageous
• Strong technical aptitude with the ability to diagnose and solve problems
• Interest in engineering, mechanics, vehicles, electronics, or a relevant hobby-based technical field
• Excellent communication skills with a confident telephone manner
• Ability to work independently whilst contributing positively to a team environment
Benefits
• Competitive salary with flexibility for the right candidate
• Monday to Friday working hours with no weekend requirement
• Opportunity to attend industry events and trade shows
• Hands-on involvement with innovative products and emerging technologies