Technical Support & Product Development Technician

Technical Support & Product Development Technician

Horsham

£30,000 - £34,000

We're recruiting for an innovative technical business operating within the built environment and industrial sectors, helping customers solve real-world challenges through specialist monitoring and detection technologies.

This is an opportunity for someone who enjoys problem-solving, technology, engineering and customer interaction to join a growing team where no two days are the same. You'll be involved in everything from technical troubleshooting and product testing to product development, manufacturing support and customer training.

If you're looking for a role where you can develop your engineering knowledge, contribute ideas, and become a genuine technical expert, we'd love to hear from you.

What Makes This Role Different?

Technical support that goes beyond answering calls

Exposure to product development and R&D projects

Opportunity to influence future product improvements

Hands-on assembly, testing and technical investigation work

Direct interaction with customers and industry professionals

Genuine progression within a growing specialist business

Full training provided in specialist products and systems

The Role

As a Technical Support & Product Development Technician, you'll become a key member of the technical team, providing expert support to customers while helping improve and develop innovative products.

You will:

• Provide first-line technical support to customers and colleagues
• Diagnose and resolve technical issues remotely and occasionally on-site
• Investigate product faults and manage warranty returns
• Support product development and continuous improvement projects
• Assist with product testing, assembly and bespoke modifications
• Create and maintain technical documentation, manuals and datasheets
• Produce technical bulletins and product communications
• Work closely with engineering, operations and management teams to identify opportunities for product enhancement

This is a broad and varied position offering a unique blend of customer-facing technical support, engineering problem-solving and product innovation.

About You

We're interested in attitude and potential as much as experience.

You'll ideally have:

• Mechanical and/or electrical experience
• Excellent problem-solving ability
• Strong communication skills
• A proactive, hands-on approach
• Good attention to detail
• The ability to manage multiple priorities

Experience with electronics, product assembly, technical documentation or returns management would be advantageous, but full training will be provided.

Why Join?

This is an opportunity to join a growing specialist business where you'll have real visibility and influence.

Rather than being limited to a narrow support function, you'll gain exposure to:

• Technical engineering support
• Product design and development
• Research and innovation projects
• Customer engagement
• Manufacturing and product assembly
• Technical documentation and training

For someone ambitious and technically curious, it offers an excellent platform to develop a broad engineering skill set and build a long-term career.

Apply Now

If you're looking for a role where you can develop your technical expertise, work on innovative products and make a genuine impact within a growing organisation, we'd love to hear from you.