Head of IT Strategy & Delivery
About Ricoh
A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes' World's Best Employers 2025.
At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.
Find your place. Transform your future
Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.
People transform when they Love What They Do
This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.
When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.
#RicohEurope
As Head of IT Strategy & Delivery, you will act as the senior technology partner for RGS (Ricoh Global Services), connecting business priorities with Ricoh's wider technology landscape.
You will take ownership of the RGS technology roadmap across customer, commercial, service delivery, data, analytics, automation and collaboration capabilities, ensuring investment is focused on the areas that create the greatest business and customer value.
Operating within an international matrix environment, you will build strong relationships across RGS, regional IT organisations, business units and global technology functions. A key part of the role will be bringing together different priorities, simplifying complexity and establishing clear governance, ownership and accountability.
You will also play an important role in accelerating Ricoh's use of data, AI and automation, improving global customer insight, profitability reporting and the technologies that underpin sales, deal management and service delivery.
What you will be doing
You will ideally have
We are looking for an established senior IT leader who can operate comfortably at both strategic and delivery level. You will combine broad enterprise technology knowledge with strong commercial judgement and the ability to influence senior stakeholders across countries, functions and business units.
You will ideally bring:
In return for your commitment, you can expect
At Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through four pillars that bring our culture to life.
Love to Connect
You become part of a global community built on openness, inclusion and genuine collaboration.
Across teams, countries and roles, you'll find people who listen, involve and encourage you - helping you feel valued and able to be yourself every day.
Love to Grow
Your development truly matters to us. With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future-ready in a changing world.
Love to Give Back
Purpose is part of how we work. You'll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes that reflect our shared values and commitment to positive impact.
Love to Succeed
Success at Ricoh is something we pursue together. You'll benefit from fair rewards, flexible working, wellbeing resources and real recognition - including programmes such as the Imagine. Change. Awards, where colleagues celebrate each other's achievements.
We are an equal opportunities employer
We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.
Ready to love what you do? Apply now and help us shape what comes next.
A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes' World's Best Employers 2025.
At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.
Find your place. Transform your future
Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.
People transform when they Love What They Do
This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.
When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.
#RicohEurope
As Head of IT Strategy & Delivery, you will act as the senior technology partner for RGS (Ricoh Global Services), connecting business priorities with Ricoh's wider technology landscape.
You will take ownership of the RGS technology roadmap across customer, commercial, service delivery, data, analytics, automation and collaboration capabilities, ensuring investment is focused on the areas that create the greatest business and customer value.
Operating within an international matrix environment, you will build strong relationships across RGS, regional IT organisations, business units and global technology functions. A key part of the role will be bringing together different priorities, simplifying complexity and establishing clear governance, ownership and accountability.
You will also play an important role in accelerating Ricoh's use of data, AI and automation, improving global customer insight, profitability reporting and the technologies that underpin sales, deal management and service delivery.
What you will be doing
- Acting as the senior IT partner to RGS leadership, translating growth priorities into a clear technology and data strategy.
- Owning and developing an integrated RGS IT roadmap aligned with enterprise architecture, security, data governance and technology standards.
- Leading the technology contribution to global customer, commercial and profitability data, improving data quality, ownership and reporting.
- Driving greater integration and globalisation across CRM, CPQ, bid, deal, service and analytics capabilities.
- Identifying opportunities to use AI and automation responsibly to improve forecasting, account targeting, deal execution, service delivery and management insight.
- Providing end-to-end technology leadership across complex global transformation programmes.
- Strengthening portfolio governance, prioritisation, decision-making and accountability across global and regional stakeholders.
- Driving greater standardisation, platform reuse, interoperability and automation while balancing legitimate regional and customer requirements.
- Partnering with architecture, engineering, infrastructure, cyber security, data, service management and product teams to deliver secure, resilient and scalable solutions.
- Ensuring technology investment is connected to growth, profitability, customer value and measurable operational outcomes.
- Providing oversight of technology risk, cyber security, privacy, compliance, continuity, third-party suppliers and financial performance.
- Leading through influence across international and matrix teams, creating clarity and alignment across organisational boundaries.
You will ideally have
We are looking for an established senior IT leader who can operate comfortably at both strategic and delivery level. You will combine broad enterprise technology knowledge with strong commercial judgement and the ability to influence senior stakeholders across countries, functions and business units.
You will ideally bring:
- Significant senior IT leadership experience within a multinational, matrixed organisation.
- A strong track record of shaping technology strategy and delivering complex business, data and technology transformation.
- Experience partnering with senior business, commercial or global account organisations.
- Strong knowledge of enterprise applications, integration, cloud platforms, data and analytics, AI and automation.
- Experience of enterprise architecture, portfolio governance and technology investment planning.
- Understanding of CRM, CPQ, customer data, sales and commercial processes, service delivery and profitability reporting.
- Knowledge of cyber security, privacy, data governance, risk management and IT service management.
- Experience working with strategic technology partners, system integrators and other third-party suppliers.
- Strong commercial awareness, with the ability to connect technology investment to revenue, profitability, customer experience and operational outcomes.
- Proven experience leading through influence in complex global environments where teams may not directly report to you.
- Excellent stakeholder management, negotiation and communication skills, including the ability to turn complex technology topics into clear business decisions.
- The confidence to challenge constructively, navigate competing priorities and bring stakeholders together around shared outcomes.
- A Bachelor's or Master's degree in a relevant discipline, or equivalent substantial professional experience.
- Fluent business English, with the flexibility to collaborate across global time zones and travel when required.
In return for your commitment, you can expect
At Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through four pillars that bring our culture to life.
Love to Connect
You become part of a global community built on openness, inclusion and genuine collaboration.
Across teams, countries and roles, you'll find people who listen, involve and encourage you - helping you feel valued and able to be yourself every day.
Love to Grow
Your development truly matters to us. With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future-ready in a changing world.
Love to Give Back
Purpose is part of how we work. You'll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes that reflect our shared values and commitment to positive impact.
Love to Succeed
Success at Ricoh is something we pursue together. You'll benefit from fair rewards, flexible working, wellbeing resources and real recognition - including programmes such as the Imagine. Change. Awards, where colleagues celebrate each other's achievements.
We are an equal opportunities employer
We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.
Ready to love what you do? Apply now and help us shape what comes next.