Customer Service Assistant
CUSTOMER SERVICE AGENT
Bracknell, Berkshire | £28,000 - £35,000 per annum
We are recruiting for a Customer Service Specialist to join an established and growing international business operating within the mobile technology and refurbished device sector.
Working with leading consumer technology brands and retailers, the business provides services including mobile phone trade-ins, buy-back programmes and the sale of refurbished devices.
This is an excellent opportunity for an experienced customer service professional to join a growing team, supporting customers across the UK and wider EMEA region.
The Role
You will provide customer support across telephone, email and live chat, handling a variety of enquiries and ensuring an excellent customer experience.
Responsibilities will include:
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Managing customer enquiries relating to orders, payments, trade-ins, returns and warranties.
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Handling complaints and taking ownership of issues through to resolution.
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Supporting customers with mobile device trade-in and buy-back programmes.
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Working towards customer service KPIs, including response times and first-contact resolution.
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Recording customer interactions accurately using internal ticketing systems.
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Liaising with internal teams to resolve customer queries.
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Identifying opportunities to improve processes and customer service.
About You
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2-5 years' experience in a customer service or contact centre environment.
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Excellent verbal and written communication skills.
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Experience handling enquiries across telephone, email and live chat.
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Comfortable working towards service levels and performance targets.
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Experience using CRM or ticketing systems.
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A professional, empathetic approach to handling customer complaints.
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Good attention to detail and organisational skills.
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A flexible approach to working shifts, including weekends and bank holidays on a rota.
Experience within telecoms, electronics, retail or e-commerce would be advantageous. Additional European language skills or experience with mobile phone trade-in and refurbished device programmes would also be beneficial.
The Package
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Salary of £28,000 - £35,000 depending on experience.
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Full-time, permanent position.
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Opportunity to join an established international business.
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Exposure to leading consumer technology brands and exciting customer programmes.
Location: Bracknell, Berkshire
If you are an experienced customer service professional looking for your next opportunity within a growing international business, we would love to hear from you.
Apply today for further information.
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