Senior IT Systems Engineer
Robert Half Technology are assisting a leading global entertainment technology organisation to recruit a Senior IT Systems Engineer on an initial 3-month contract, with the opportunity to go permanent. ASAP start. London based - office attendance 4/5 days per week.
Role
The Senior IT Systems Engineer will provide hands-on technical support to employees across the UK and international offices, taking ownership of incidents and service requests through to resolution.
Administer, manage and continuously improve the organisation's predominantly macOS endpoint environment.
Manage endpoint configuration, MDM policies, Apple Business Manager, Automated Device Enrolment, software deployment and device compliance.
Support and administer Windows 11 devices, including Microsoft Entra ID, Windows Autopilot, BitLocker and endpoint security.
Develop and maintain Bash/Shell and PowerShell scripts to automate provisioning, configuration, troubleshooting and routine IT processes.
Manage endpoint security, operating system updates, application patching and compliance.
Package, test, deploy and maintain endpoint applications.
Manage the complete device life cycle, from procurement and deployment through to recovery, secure wiping and retirement.
Support employee onboarding and offboarding, including international equipment coordination.
Identify recurring technical issues and implement permanent fixes, automation and self-service solutions.
Work closely with international IT teams to establish consistent endpoint standards and improve global support processes.
Maintain technical documentation, configuration standards and support procedures.
Contribute to endpoint engineering projects, security initiatives, operating system upgrades and technology improvements.
Profile
The Senior IT Systems Engineer will have 3-5+ years' experience in Desktop Engineering, Endpoint Engineering, Systems Administration or advanced IT Support.
Strong hands-on macOS administration and troubleshooting experience within a corporate environment.
Good Windows 11 administration and troubleshooting experience.
Experience with enterprise endpoint management and MDM platforms.
Knowledge of Apple Business Manager and Automated Device Enrolment.
Experience with Microsoft Entra ID and Windows Autopilot.
Strong Scripting capabilities using Bash/Shell and PowerShell.
Understanding of endpoint security, patch management, encryption, identity management, SSO and MFA.
Experience managing software deployment, device configuration and endpoint compliance.
Google Workspace administration experience would be advantageous.
Experience with Kandji, Jamf or Microsoft Intune would be beneficial.
Knowledge of REST APIs and JSON for IT integrations and automation would be desirable.
Excellent troubleshooting, communication and problem-solving skills, with the ability to work independently and support users across different locations and time zones.
Company
Leading global technology provider specialising in casting and auditioning solutions for the entertainment industry.
Technology supports casting directors, agents and production professionals across film, television, commercials, theatre and digital projects.
International presence across the US, Canada, UK, Australia and India.
London-based role, with office attendance 4/5 days per week.
Salary & Benefits
The salary range/rates of pay is dependent upon your experience, qualifications or training.
Initial 3-month contract with the opportunity to go permanent.
ASAP start.
Opportunity to join an established global technology business and contribute to the development of its IT function.
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