Customer Success Manager

We are seeking a Customer Success Manager to join a leading technology organisation. The role focuses on delivering exceptional customer experiences and accelerating value through partnership, adoption, and value realisation. The CSM will manage complex, multi-regional strategic enterprise accounts, guiding customers through digital transformation, advising on strategy, collaborating with internal teams, and ensuring customers achieve maximum return on their investment.

Job Title: Customer Success Manager Type: Contract / Staffing Location: London Duration: Jan 2026 - Jan 2027 Hours: 35 per week (7 per day)

Key Responsibilities:

• Lead customers through digital transformation with a clear understanding of objectives and key performance indicators.

• Maximise value realisation and ROI from solutions and services purchased.

• Drive solution adoption and usage through structured success plans.

• Build and maintain relationships at senior levels, including C-Level executives.

• Develop account strategies and success plans to drive loyalty, advocacy, and minimise attrition.

• Track account performance, resolve critical issues, and ensure timely execution.

• Provide thought leadership and domain expertise to customers and internal teams.

• Collaborate closely with Sales, Marketing, and Solution Consulting teams.

• Support onboarding and ramp-up of new team members within the Customer Success function.

Qualifications & Experience:

• Bachelor's or Master's degree.

• Extensive experience in post-sales account management within technology; candidates with pre-sales, agency, or consulting backgrounds may also be considered.

• Proven track record managing large, global, strategic accounts at a senior level.

• Ability to build and maintain trusted advisor relationships at senior levels.

• Demonstrated success in driving customer retention and high customer satisfaction.

• Excellent written and verbal communication skills; strong presentation skills.

• High level of critical issue management and problem-solving capabilities.

• Tenacious, personable, confident, results-oriented, and adaptable

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates