IT Operations and Security Engineer

About the Role

We are recruiting for an experienced IT Operations & Security Engineer to join an established professional organisation based in London.

This is an excellent opportunity for a technically skilled individual to play a key role in managing, maintaining and improving the organisation's IT infrastructure, cybersecurity and operational resilience.

Key Responsibilities

IT Infrastructure & Operations

• Manage, maintain and support IT infrastructure across cloud and on-premises environments.
• Support Microsoft Azure, Microsoft 365, Active Directory and associated enterprise technologies.
• Administer and maintain endpoint management solutions, including Microsoft Intune and SCCM.
• Support server, network, storage and virtualisation infrastructure, including VMware environments.
• Monitor system availability, performance and reliability, identifying opportunities for improvement.
• Troubleshoot complex technical issues and ensure timely resolution of infrastructure incidents.
• Support infrastructure upgrades, migrations and technical improvement projects.

Cybersecurity & Risk Management

• Support the implementation and maintenance of IT security policies, standards and procedures.
• Monitor security alerts and incidents using security information and event management (SIEM) and endpoint detection and response (EDR) solutions.
• Maintain and improve endpoint protection and threat detection capabilities, including Microsoft Defender.
• Coordinate vulnerability scanning, patch management and security remediation activities.
• Support the organisation's Cyber Essentials Plus certification and wider security compliance requirements.
• Contribute to security risk assessments, audits and improvements aligned with recognised frameworks, including ISO and NIST.
• Identify emerging security risks and recommend appropriate mitigation measures.

Automation & Technical Improvement

• Develop and maintain PowerShell scripts to automate infrastructure administration and operational processes.
• Identify opportunities to improve efficiency, standardisation and service reliability through automation.
• Contribute to the implementation of new technologies, systems and infrastructure solutions.
• Maintain accurate technical documentation, operational procedures and system configurations.

Disaster Recovery & Business Continuity

• Support disaster recovery and business continuity planning across the IT environment.
• Assist with backup, recovery and resilience testing.
• Help ensure critical systems and services can be restored effectively following an incident or disruption.

Supplier & Stakeholder Management

• Work closely with third-party IT suppliers and managed service providers to ensure effective service delivery.
• Monitor supplier performance and support the resolution of technical or operational issues.
• Collaborate with internal teams to understand business requirements and provide appropriate technical solutions.
• Provide technical guidance and support to colleagues and stakeholders.
• Deputise for the IT Operations & Security Manager when required.

IT Governance & Service Management

• Follow ITIL-aligned incident, problem and change management processes.
• Maintain compliance with internal IT policies, procedures and security standards.
• Support IT audits, risk assessments and operational reporting.
• Contribute to continuous improvement initiatives across IT operations and security.

Essential Skills & Experience

The successful candidate should demonstrate:

• Strong experience in IT infrastructure engineering, operations and technical support.
• Hands-on experience administering Microsoft Azure and Microsoft 365 environments.
• Strong knowledge of Active Directory, identity management and associated Microsoft technologies.
• Experience with Microsoft Intune, SCCM and endpoint management.
• Practical experience supporting VMware vSphere, server infrastructure and virtualised environments.
• Good understanding of network infrastructure, cloud services and hybrid IT environments.
• Experience with PowerShell scripting and infrastructure automation.
• Knowledge of cybersecurity principles, vulnerability management, endpoint security and incident response.
• Experience supporting Microsoft Defender or comparable security technologies.
• Familiarity with IT service management processes, including incident, change and problem management.
• Strong troubleshooting, analytical and problem-solving capabilities.
• Excellent communication skills and the ability to work with technical and non-technical stakeholders.
• Ability to manage competing priorities and work independently.

Qualifications & Desirable Experience

• ITIL Foundation certification.
• Microsoft MCSE or equivalent Microsoft technical qualifications.
• Cisco networking or firewall-related certifications.
• Experience supporting Cyber Essentials Plus certification.
• Knowledge of ISO and NIST security frameworks.
• Experience working with SIEM and EDR security solutions.
• Experience managing third-party IT suppliers or managed service providers.
• Exposure to disaster recovery, business continuity and IT governance.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates