Dynamics 365 Integration Lead

Location: United Kingdom
Rate: Competitive
Contract: 3 Months
IR35: Outside IR35

The Opportunity

We are working with an established UK membership organisation seeking an experienced Dynamics 365 CRM Integration Lead to take ownership of a critical CRM and wider systems integration programme.

This is an exciting opportunity for someone who combines strong technical knowledge of Microsoft Dynamics 365 with the leadership skills required to recover complex programmes, manage third-party suppliers and establish a clear technology roadmap.

The organisation is looking to review its existing Dynamics 365 arrangements, appoint a new implementation partner and bring greater control, governance and direction to its wider technology landscape.

You will work closely with senior internal stakeholders, Finance teams, technology suppliers and external implementation partners to drive improvements across the organisation's CRM and integration capabilities.

Key Responsibilities

• Lead the evaluation, selection and onboarding of a replacement Microsoft Dynamics 365 implementation partner.

• Take ownership of the existing Dynamics 365 CE/CRM and Finance integration programme, driving delivery and resolving outstanding issues.

• Establish effective programme governance, delivery controls, milestones and accountability across multiple suppliers.

• Coordinate delivery between the Dynamics 365 partner, Finance systems provider, managed service provider (MSP) and internal stakeholders.

• Review existing integrations, identify technical and operational gaps, and develop a clear remediation plan.

• Provide technical and commercial input into supplier selection, technical due diligence and partner transition.

• Assess the organisation's future digital operating model, internal capabilities and technology requirements.

• Develop recommendations for the future Dynamics 365 platform roadmap, wider integrations and ongoing support model.

Experience Required

• Extensive experience delivering and leading Microsoft Dynamics 365 CE/CRM programmes.

• Strong technical understanding of Power Platform, Power Automate, Microsoft 365, Azure and enterprise systems integrations.

• Previous experience managing or recovering complex technology programmes involving multiple external suppliers.

• Experience selecting, onboarding or transitioning between Microsoft Dynamics implementation partners.

• Strong understanding of CRM-to-Finance integrations and wider enterprise application architecture.

• Ability to engage with senior stakeholders, challenge suppliers and drive accountability.

• Experience establishing programme governance, delivery frameworks and technology roadmaps.