IT Support Specialist

IT Support Specialist

London | Leading International Law Firm

An excellent opportunity has arisen for an IT Support Specialist to join the London office of a highly regarded international law firm. Working as part of a collaborative European IT team, you will provide hands-on technical support to lawyers and business services professionals, ensuring a first-class user experience across a busy professional services environment.

This is an ideal opportunity for an IT support professional who enjoys a varied role encompassing desktop support, hardware deployment, AV support, user onboarding, and the delivery of technology projects within a customer-focused environment.

Key Responsibilities

• Manage and resolve IT incidents and service requests, escalating where necessary.
• Provide deskside and remote support to users across the London office.
• Support Windows operating systems, Microsoft 365, iManage, mobile devices and other business-critical applications.
• Deploy, configure and support desktops, laptops and Firm-issued hardware.
• Support remote access technologies including AVD and VPN solutions.
• Carry out hardware upgrades, troubleshooting and equipment refresh programmes.
• Maintain accurate asset records and inventory management through ServiceNow.
• Coordinate the technology onboarding and offboarding of employees.
• Provide audio visual support for meeting rooms and collaboration spaces.
• Assist with IT projects, system upgrades and technology implementations.

About You

• Previous experience within an IT Support, Desktop Support or End User Support role.
• Experience supporting Microsoft Windows environments and Microsoft 365 applications.
• Strong troubleshooting and problem-solving skills with a proactive, customer-focused approach.
• Knowledge of mobile device support, remote access technologies and hardware maintenance.
• Exposure to iManage, SCCM and legal sector technology environments would be advantageous.
• Previous law firm or professional services experience would be highly desirable.

Why Apply?

• Join a prestigious international law firm with an outstanding reputation.
• Broad and varied technical support role with exposure to multiple technologies.
• Highly collaborative team environment.
• Opportunity to contribute to IT projects and ongoing technology improvements.
• Attractive 35-hour working week and excellent benefits package.

For a confidential discussion or to apply, please get in touch.

Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.

Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.