IT Systems Administrator

SDL Solutions Limited is seeking an experienced IT Systems Administrator to join an IT Managed Services provider based in Hertfordshire.

Due to continued business growth, they are looking for a senior IT Systems Administrator. This varied role in the technical support team will suit someone who is personable, with a minimum of five years’ experience in the main areas of IT infrastructure support, perhaps as part of an internal IT department because a broad range of technical knowledge is required. The ability to take ownership, logically approach troubleshooting and provide a high level of attention to detail in their work is essential as each team member is responsible for resolving the support issues they pick up.

You will need to be a great team player, with a commitment to the success of the company, and someone who is a positive person to be around. Candidates must live locally, within a 15-mile radius of Stevenage.

Main duties and responsibilities

• Administering, monitoring and supporting client hardware, software, IT systems and infrastructure.
• Providing reactive support, troubleshooting problems, implementing emergency fixes and determining longer-term remedial actions.
• Configuring, reprovisioning and onboarding devices for clients.
• Administering AD, Azure, 365 and other cloud services.
• Scheduling and performing proactive system maintenance.
• Analysing systems and making recommendations to improve performance.
• Performing server backup and recovery operations and restarting systems following outages.
• Liaising between users, external suppliers and other members of the team.
• Recording support activities via the ticketing system and communicating progress back to the team.
• Responding promptly to queries and requests from clients that come in via phone, email or online chat.
• Keeping clients updated with progress if an issue cannot be resolved straight away.
• Communicating and explaining technical information clearly to a non-technical audience.
• Keeping process documentation and client information up to date.
• Onsite visits to clients for issues that cannot be resolved remotely.
• Configuring and provisioning IT environments for new clients.
• Involvement in technical implementation projects from planning to deployment.

General requirements

• Ensuring all responsibilities are met in accordance with company procedures.
• Understanding the need for confidentiality when dealing with both internal and external information.
• Flexibility to travel to client sites (UK only).
• Flexibility to work outside of or more than standard hours when necessary to achieve objectives required.
• Sound knowledge of the company’s service offering specific to this role.

Commutable from: - Welwyn, WGC, Hatfield, St Albans, Hitchin, Stevenage, Potters Bar, Letchworth, Baldock, Royston, Sandy, Ware, Hertford, Enfield, Hoddesdon, Broxbourne, Luton, Cambridge, Bedfordshire

Buzzwords: - IT Admin, 1st Line Support, 2nd Line Support, 3rd line Support, Desktop Support, Networking, Technician, Helpdesk, IT Support Administrator, Server, Active Directory (AD), Exchange, Virtualisation, Azure, Routers, Firewalls, Troubleshooting, VMWare, Hyper-V, Office 365, SQL, MCSA, MCSE, MCITP, MCDST, MCP, MTA, MCTS

Salary: - £32,000 – c£36,000 (DOE) + Benefits

IT Systems Administrator – Hertfordshire