2nd / 3rd Line IT Support Engineer

2nd / 3rd Line IT Support Engineer– London –£43,000 - Hybrid Working!

I’m working with a leading Managed Service Provider in the creative industry who are looking to add a Senior 2nd Line Engineer to their team. This is a great next step for someone with around 3+ years’ experience in IT infrastructure, ideally within an MSP environment.

The Role

You’ll deliver advanced 2nd / 3rd-line support, act as an escalation point for junior engineers, and get involved in a range of client projects including upgrades, migrations, and virtualisation work.

Key Responsibilities

Provide 3rd-line troubleshooting across servers, networking, and virtualisation

Configure and manage Windows Server, AD, DNS, DHCP, GPOs

Support Hyper-V/VMware environments

Manage backups & DR using Veeam

Support networking: DNS, DHCP, VLANs, routing, VPN

Assist with cloud technologies (M365, Intune, Google Apps, AWS S3)

Work on infrastructure and migration projects

Maintain documentation and deliver excellent customer service

Technical Requirements

Strong Windows Server & AD experience

Hyper-V / VMware exposure

Veeam Backup & Replication knowledge

Solid networking fundamentals

Experience with Lucidlink / Egnyte (remote file storage)

Intune and MDT knowledge

Familiarity with endpoint security tools (Defender, Sophos, Bitdefender)

Package & Benefits

40-hour week, Mon–Fri

WFH Fridays + additional remote days

22 days holiday + BH (rising to 25)

Company socials, awards & referral bonuses

Professional development & training opportunities

If you're a 3rd-line or strong 2nd-line engineer ready to step up in a dynamic MSP, get in touch for more details.

The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to owen @ serlimited . com.

SER-IN