User Researcher

User Researcher
Outside IR35: £500 - £550 p/d
Primarily remote, ad hoc travel to London possibly required
16th Nov start, 4 month initial contract. Extensions to follow
3 OR 4 days a week The role

You'll lead user research for the new intranet, making sure its structure and content work for staff in both organisations.

• Plan and run user research through discovery, alpha and beta
• Find out how staff use the current intranets and what they struggle to find
• Use research to shape and test the new information architecture
• Test designs and content with users, including people with access needs
• Share findings clearly and turn them into actions with the product, design and content team
• Help the team prioritise based on evidence

What you'll bring

• User researcher experience on website development projects
• UK government digital project experience, working to the GDS Service Standard
• A range of qualitative and quantitative research methods
• Inclusive research, including with users who have access needs
• Presenting findings to senior stakeholders and influencing decisions

Nice to have

• Information architecture research, such as card sorting and tree testing
• Research with internal staff users or on intranets
• Recruiting research participants within large organisations
• Health or wider public sector experience