Technical Product Success Lead

Technical Product Success Lead

Location: Victoria, London (4 Days Per Week)

Salary: 60,000 - 70,000 + Bonus + Equity

About the Company

Solis Recruitment has partnered with a venture-backed AI software company helping organisations automate complex operational workflows.

The business is experiencing rapid growth and onboarding has become a critical component of long-term customer success. The role will be suitable for Forward Deployment Engineers, Technical Customer Success or Solutions Manager's, and pure customer services applicants without the technical abilities and skillsets will be rejected.

About the Role

This role sits between Product, Engineering and Customer Success.

You'll lead customer onboarding, implementation and product adoption activities while creating the frameworks and processes that will support future team growth.

The position would suit candidates from Solutions Engineering, Technical Customer Success, Technical Consulting or Implementation backgrounds.

Responsibilities and Duties

• Lead customer onboarding projects.
• Manage complex implementations and integrations.
• Troubleshoot technical deployment issues.
• Develop onboarding frameworks and playbooks.
• Act as the primary technical contact during onboarding.
• Support strategic customer deployments.
• Work closely with Product and Engineering teams.
• Improve customer adoption and retention.

About You

• Experience within Solutions Engineering, Implementation or Technical Customer Success.
• Strong understanding of APIs and integrations.
• Experience supporting SaaS or technology products.
• Excellent communication skills.
• Strong problem-solving capabilities.
• Startup or scale-up experience preferred.