1st Line Support

IT Service Desk Analyst, Helpdesk Analyst, 1st Line Support, IT Support, Entry/Trainee Level
£120 per day (Ltd company or PAYE/umbrella)
Monday to Friday, 8am-4pm or 9am-5pm
2 months initially
Worthing, Sussex
Temp to Perm option available

ROLE
We have multiple opportunities for several 1st Line Service Desk Analysts/Helpdesk Analysts who are able to provide IT support over the telephone.
We are hoping to attract people from either a customer service, call centre, 1st Line Service Desk, IT support background who are passionate about customer service and relish the challenge of supporting a large Microsoft userbase between the hours of 8am-4pm or 9am-5pm Monday-Friday.

It doesn't matter if you are entry/trainee level or experienced IT support - attitude and application is key - this role will suit high achievers, high call takers and people who enjoy the challenge of working in a busy IT support environment.

Although this is a 2 month contract initially, an extension is likely, and there are upcoming permanent opportunities available afterwards (temp to perm).

Full training will be provided.

DUTIES & RESPONSIBILITIES

Provide Service Desk/Helpdesk/Call Centre 1st line IT support
Maintain a customer focused approach, delivering superb value to the customer base
Provide excellent customer service at all times; offering empathy and patience to the users
Take accountability and ownership for all assigned issues
Answer telephone calls in a professional, confident and timely manner, with a strong focus on first time fixes
Adhere to SLAs & KPIs
Complete online ticket requests with a high level of diligence
Respond to user requests and assist and teach users where appropriate
Perform troubleshooting and fault diagnostics
Escalate incidents to different resolver groups

COMPETENCIES
Experience of working in a customer service or IT support environment
Excellent customer service
Strong communication skills
Diligent with good time management skills and the ability to prioritise tasks
Proactive approach to work, with a positive and flexible attitude
Held similar roles previously, eg Service Desk Analyst, 1st Line Support, Call Centre Operative, Customer Service, Desktop Support, Technical Support, Junior Support.

Location
Worthing, Sussex BN111
Daily Rate
Ltd company or PAYE
Posted
Yesterday
Job Type
Any
Company
Solutions Through Knowledge Contracts Limited
Reference
JSSTK1121155SD

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Location
Worthing, Sussex BN111
Daily Rate
Ltd company or PAYE
Posted
Yesterday
Job Type
Any
Company
Solutions Through Knowledge Contracts Limited
Reference
JSSTK1121155SD