Service Desk Coordinator

Our client is looking for a confident and highly organised Service Desk Coordinator to join their growing operations team. This is a fast-paced and customer-facing role that requires strong communication skills, excellent time management, and the ability to prioritise and work under pressure.

The successful candidate will be responsible for handling customer queries, scheduling engineers, managing service calls, and ensuring all administrative tasks are completed accurately and efficiently to meet agreed service levels.

Key Responsibilities:

Handle incoming customer queries via telephone and email in a timely and accurate manner, meeting contractual SLAs

Coordinate and manage a team of engineers and regular partners to carry out both reactive service calls and planned maintenance visits

Assign the appropriate engineer to reactive calls based on skill set and geographical location

Contact clients to schedule service visits, taking into account job-specific requirements and access arrangements

Respond to internal communications efficiently

Update Job Logic software with real-time job statuses and notes

Raise and send equipment orders as requested by engineers for fault resolution

Produce and distribute client dashboards on a weekly or monthly basis

Raise purchase orders to third-party suppliers for support agreements or subcontractor services

Support the Customer Service Desk Administrators with quoting and part procurement for fault resolution

Act as a professional and courteous ambassador for the company at all times

Perform any additional duties requested by your line manager to support the service desk operations

Person / Experience Required:

Strong communication skills, both written and verbal

Good working knowledge of Microsoft Office, especially Excel

Excellent time management, organisation, and multitasking abilities

Ability to prioritise workload and remain calm under pressure

Proven ability to meet deadlines and maintain service standards

A team player who is eager to learn and contribute to service improvements

Working knowledge of UK geography is advantageous

Previous experience in a customer service or service desk role is desirable

Please note:

As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.

In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.