Apprentice IT Service Desk Support Technician
As an apprentice, you will attend college while working in a SNG office, developing the skills required to become a qualified member of the workforce. You will work alongside highly skilled mentors who will support and reinforce your learning. Our support roles play a vital part in the efficient day-to-day running of business operations.
Role
As a Trainee Service Desk Support Technician, you’ll provide first-line IT support to colleagues and be the first point of contact when they need help with technology.
You’ll learn how to identify and fix common IT issues, keep accurate records, and work with other teams to resolve more complex problems. Your role will help ensure colleagues can get back to work quickly and have a positive experience.
Training
- To gain the skills and experience to start your career in IT
- ICT Support Technician / Helpdesk Analyst
- Senior ICT Technician or Systems Support Analyst
- Network, Infrastructure, or Cyber Security roles
- Specialist progression into cloud, systems administration, or software support
- Progression to Team Leader, ICT Manager, or Level 4/5 digital qualifications
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- BASINGSTOKE ITEC LIMITED
- Working Week
- Monday to Thursday, 9.00am - 5.00pm. Friday 9.00am - 4.30pm.
- Expected Duration
- 2 Years
- Positions Available
- 1
- Closing Date
- Tuesday, 23rd June 2026
- Start Date
- Monday, 7th September 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Analytical skills
- Team working
- Initiative
Qualifications
- English GCSE, grade 4 (Desired)
- Maths GCSE, grade 4 (Desired)
About the Employer
Sovereign Network Group
SNG (Sovereign Network Group) is one of the largest housing associations in England.
Our purpose is to provide good, affordable homes that are the foundation for a better life - and our vision is thriving communities, over generations. We provide over 85,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year.
Everything we earn, we reinvest so that our customers - now and in the future - have a sustainable home in a thriving community.