People Systems Officer
Job summary
The purpose of this role is to lead on the configuration and administration of two key IT systems that support the management of volunteers and staff/payroll. The role holder will play a critical role in maximising the benefits that St Peters hope to realise to improve volunteer/staff experience, operational efficiencies and compliance
Main duties of the job
St Peters is seeking a talented and motivated professional to take the lead in configuring and administering two key IT systems that underpin our volunteer management and HR/Payroll systems. This pivotal role will ensure our systems deliver maximum benefitenhancing volunteer and employee experience, driving operational efficiency, and ensuring compliance. What Were Looking For A proactive problem-solver with strong technical aptitude. Someone eager to develop expertise quickly in new systems. Excellent communication skills to engage with employees, volunteers, and system champions. A collaborative team player who thrives in a project-driven environment.
About us
Weve spent over 40 years helping people die in peace, and with dignity. Combining compassion with clinical expertise, we provide patients with the best possible care at the end of their lives. Were here for the people around our patients too those closest to them. Before, during and after a bereavement, we provide support thats remembered forever. We think its that unforgettable support that inspires people to give back to St Peters. To fundraise for us. Donate. Volunteer. Were not exaggerating when we say that we couldnt do what we do without our wonderful supporters. We really cant thank them enough. We want to help many more people to die well. And were doing this by teaching others. As a centre of educational excellence, we share our skills with other health professionals, helping the NHS and care homes to provide better end-of-life care. Were here for all, for free, forever.
Job description
Job responsibilities
Act as the primary internal expert and visible face of both people systems during each project Lead on the development, configuration and testing of all aspects of each system in close cooperation with staff, volunteers and super user champions from teams across St Peters Undertake training to rapidly develop expertise on the configuration and system administration of Access UKs Assemble volunteer management system and XCDs Salesforce-based HR & Payroll system Maintain data security and GDPR compliance through effective control of user permissions and team hierarchies With Business Analyst support, propose and develop new business processes, in cooperation with the VR/HR team and others With Business Analyst support, elicit and refine the system requirements of business stakeholders Participate in Agile sprint meetings, contribute to backlog management and sprint planning Liaise with the internal owners of other key systems (including the CLC Moodle learning management system and Donorfy fundraising CRM) to configure integrations between those systems and Assemble / XCD Create and maintain comprehensive documentation of system configuration throughout, and train other users in the administration of each system Act as the primary contact person for the system vendors and oversee issue reporting and resolution Support the development of user training and user guides Support the running of internal system champions super user groups Support internal Project Manager(s) with project planning, change management and communications
Person Specification
Qualifications
- N/A
- Degree qualification or equivalent experience
Experience
- Significant IT system administration experience
- Experience of configuring IT systems to meet the needs of business stakeholders
- Experience of managing external suppliers
- Strong understanding of the principles / good practice relating to data protection and information governance
- Experience of working as part of a project team
- Understanding of project methodologies (knowledge of Agile practices particularly welcome)
- Experience of testing IT systems
- Experience of working with a volunteer management system (ideally Assemble)
- Experience of working with an HR/payroll system (ideally XCD or Salesforce)
- Experience of working with Rostering systems (ideally Optima)
- Experience of integrating IT systems
- Experience of working on programmes/projects/services involving volunteers
- Understanding of the volunteer journey, volunteer involving processes and the benefits and challenges of working with volunteers
- Understanding of the employee lifecycle from recruitment and onboarding to exiting organisations
Additional Criteria
- Advanced IT skills
- Ability to learn and adapt to new systems, processes, and technologies quickly
- Excellent communication and interpersonal skills
- Excellent analysis and problem-solving skills
- Ability to train and coach others
- Able to prioritise own workload
Additional Criteria
- An understanding and empathy for the work of the Hospice
- Systematic and logical approach to work
- Ability to manage multiple priorities and deadlines at once
- Pro-active self-starter who is willing to take own initiative
- Approachable, non-judgemental, and empathetic.
- Lives within commuting distance of Bristol
- Driving licence and own transport
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
St Peter’s Hospice
Address
St Peter's Hospice
Charlton Road
Bristol
Somerset
BS10 6NL
Employer's website
https://www.stpetershospice.org.uk