Innovation Manager

Senior Service Development Lead

📍 Stratford (high-flex working) | Full-time

Lead innovation in information services

We’re seeking a Senior Service Development Lead to establish and lead a new service development unit focused on transforming how information services are designed and delivered.

You’ll drive innovation through agile, test-and-learn approaches, focusing on personalised user journeys and omni-channel, AI-informed delivery.

What you’ll do

• Build and lead a multidisciplinary team (3–5 reports) delivering agile, sprint-based innovation
• Develop and prototype new services using design thinking and rapid testing
• Co-lead strategic initiatives to improve user journeys and engagement
• Collaborate across teams to embed new ways of working
• Use data, insight and user research to shape decisions and measure impact
• Manage budgets and commission specialist support where needed

What you’ll bring

• Proven experience delivering innovation from concept to launch
• Strong background in service design, agile delivery, and human-centred design
• Experience running design sprints and iterative development cycles
• Ability to use data and analytics to drive decisions
• Excellent stakeholder management and facilitation skills
• Interest in applying AI within digital or content services
• Comfortable working in fast-paced, evolving environments

Desirable

• Experience in health or charity sectors
• Training in design thinking or innovation methodologies