Performance & Compliance Dashboard and Application Developer

Job description

Job responsibilities

Please note this is a Self-employed role, and the successful candidate will be asked to provide IR35 indemnity insurance for tax purposes. The successful candidate will invoice SPCN monthly and will be responsible for handling their taxes, NI, and running costs. The £250 daily rate is all-inclusive.

Quality Dashboard review and redevelopment:

Review the existing automated Quality Dashboard developed by the IT team: assess the current design, functionality and reporting outputs.

Redesign the dashboard to meet organisational quality, governance and compliance requirements, including the integration of HR, training, and Imms & Vaccs compliance.

Produce a revised and fully automated operational Quality Dashboard and reports, with the use of AI where it adds value.

Audit Dashboard and Audit Management System

• Review current audit management arrangements and develop a standalone Audit Dashboard and Audit Management System that holds annual audit schedules for all services (currently Excel documents), enables audit scheduling and monitoring, captures audit outcomes, and records and tracks actions arising from audits.
• Capture organisational themes, trends, learning and audit completion and non completion rates, with automated reminders for upcoming and overdue audits.
• Replace the current reliance on multiple Excel spreadsheets and TeamNet audit recording arrangements, considering functionality from the previously developed audit system and incorporating lessons learned where appropriate.
• Produce exportable automated reports with the use of AI.

Patient Experience Dashboard Review

• Review the existing Patient Experience (PE) Dashboard; identify and resolve issues preventing current reporting.
• Review PE information currently recorded on TeamNet and assess and implement opportunities to integrate TeamNet and Microsoft data into a single reporting solution.
• Improve reporting of themes, trends and service-level feedback, and produce exportable automated reports with the use of AI.

Facilities Compliance, Policies and Risk Register Dashboard

• Develop a Facilities Dashboard which extracts and utilises relevant TeamNet data, provides oversight of facilities compliance requirements and tracks compliance status and outstanding actions.
• Develop a standalone Policies Dashboard which extracts policy information from TeamNet, records policy owners and review dates, and identifies policies due for review and overdue.
• Develop a standalone Risk Register Dashboard which extracts risk information from TeamNet and records risks added or closed in the reporting month and those above the escalation criteria.
• Produce exportable automated reports with the use of AI for each.

TeamNet System Review

• Undertake a review of the TeamNet system covering configuration, user roles and access permissions, organisational and service structures, workflow functionality, data governance arrangements, reporting capabilities, system utilisation across departments, and opportunities to rationalise or replace TeamNet functionality where alternative solutions would be more efficient.
• Provide a findings report, recommendations for improvement and a prioritised implementation plan.

Requirements Documentation and Handover

• Undertake stakeholder engagement with Quality & Compliance, Digital and HR to establish reporting requirements, pain points and opportunities for improvement.
• Produce a documented requirements specification for all dashboard developments and enhancements, together with system specifications and process documentation.
• Review and document all current data sources including Microsoft Forms, TeamNet, SharePoint and any existing databases, ensuring data sources are clearly documented and reproducible.
• Develop recommendations for data integration, automation and reduction of duplicate data entry.
• Be responsible for the design, build, testing and implementation of agreed solutions, subject to SPCN approval at each stage.
• Ensure solutions are maintainable by SPCN following completion of the engagement, and provide knowledge transfer and handover documentation.

Ongoing Improvement

• Engage with stakeholders and encourage collaboration to ensure reporting is appropriate for stakeholder requirements.
• Review feedback, working and supporting services to continually improve data outputs.
• Identify areas of improvement based on data and outcomes insights to feed back to Service Leads.
• Recommend opportunities for automation and efficiency improvements.

Governance and Compliance

Ensure all reports produced comply with data protection (GDPR), equality, diversity, and inclusion regulations.

Stay informed on NHS policies and latest NHS requirements for Primary Care.

Build only on SPCN's approved platforms and within its information governance arrangements (UK hosting, DPIA where required, Data Security and Protection Toolkit); no service, account or subscription is to be created in SPCN's name without written approval from the Head of Digital Services.

Professional Skills

Work with your line manager to undertake continual personal and professional development, taking an active part in reviewing and developing the roles and responsibilities.

Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety.

Confidentiality & Data Protection

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients, their carers, staff and other healthcare workers, and to information relating to the business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the organisation may only be divulged to authorised persons in accordance with the policies and procedures relating to confidentiality and the protection of personal and sensitive data.

The PCNs are registered under the Data Protection Act and the post holder must not at any time use personal data held by the PCNs for a purpose not described in the Register entry, or disclose such data to a third party. All staff must ensure that when accessing data relating to patients, the information obtained and used is registered appropriately under the UK GDPR and Data Protection Act (2018).

Person Specification

Qualifications

• Educated to A level or equivalent with a relevant IT qualification, or evidence of IM&T development/professional development.

• IT degree; IT accreditations (e.g. TeamNet certification).

Experience

• Knowledge, Skills & ExperienceAt least 3 years experience of NHS primary care quality, governance or compliance reporting (CQC, audits, risk registers, policies, statutory and mandatory training).
• Knowledge of TeamNet (Aglio Software) or similar intranet and compliance-record systems.
• Experience of applying AI tools to reporting and document generation in a controlled, auditable way.
• Experience of designing and building Power BI (or equivalent) dashboards and data models from multiple source systems, interpreting the data and formulating to provide clarity for different audiences.
• Experience of SQL and of designing reproducible data pipelines (export, load, transform) with documented lineage.
• Experience of building business applications on a low-code platform; OutSystems experience desirable.
• Proficiency in Microsoft 365 for data work: Excel, Microsoft Forms, Power Automate and SharePoint.
• Experience of writing requirements specifications, system documentation and handover material.
• Experience of reporting to a variety of audiences, including presenting clear and concise material for senior leadership and committees.
• Ability to analyse and interpret data
• Knowledge of UK GDPR, information governance and the Data Security and Protection Toolkit as they apply to building systems that hold staff and patient data.
• Full knowledge of the Microsoft Office suite.
• Able to work independently to agreed deliverables and to hand work over so that others can maintain it.
• Knowledge of the services across Sutton Primary Care Networks
• Knowledge of the Sutton Primary Care Networks structure and how reporting requirements may differ
• Experience of working in the NHS and primary care; working knowledge of IT systems management in general practice.

• Experience of working in the NHS and primary care; working knowledge of IT systems management in general practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sutton Primary Care Networks

Address

Thomas Wall Centre

52 Benhill Avenue

Sutton

Surrey

SM1 2DP

United Kingdom

Employer's website

https://www.suttonpcns.co.uk/