Senior Modern Workplace Engineer

We are seeking a highly skilled and experienced Senior Modern Workplace Engineer to join our dynamic IT team. This pivotal role involves designing and implementing cutting-edge workplace solutions, managing technical support tickets, and leading the delivery of new projects. The successful candidate will bring a minimum of five years' experience in modern workplace roles or as a senior systems engineer, with a strong focus on Microsoft Intune and related technologies.

Key Responsibilities

• Design and implement key business and IT projects within a large enterprise environment
• Lead and implement new workplace technologies from concept to completion, collaborating with stakeholders and managing timelines.
• Implement and maintain enterprise level OS, device and mobile configurations (Windows and Apple)
• Script solutions and automate tasks using PowerShell
• Creating, updating and deploying applications through Microsoft Intune
• Maintain and support the Microsoft 365 ecosystem within the EMEA region
• Provide technical support to resolve tickets, troubleshooting issues, and providing expert guidance to end-users and other team members.
• Evaluate existing solutions, recommend enhancements, and stay abreast of emerging technologies to drive innovation within the organisation.
• Create and maintain comprehensive documentation for system designs, configurations, and procedures.
• Work closely with global IS teams, internal stakeholders, and third-party vendors to deliver seamless workplace experiences.
• Proactively identify opportunities to improve our security posture, working with global security teams for best practices.

Required Skills and Experience

• At least five years' proven experience in a modern workplace engineering role or as a senior systems engineer.
• Demonstrable expertise in designing and deploying OS upgrades using tools such as Autopilot and Microsoft Deployment Toolkit (MDT)
• Strong understanding of modern workplace technologies including Microsoft 365, Windows Hello for Business, Azure Active Directory, Entra, Intune and endpoint management.
• Proficient in troubleshooting complex technical issues and providing effective solutions.
• Experience in configuring and managing conditional access policies. Demonstrable experience of Entra ID
• Experience in configuring and maintaining Windows Updates for Business (WUfB)
• Experience producing and maintaining Powershell scripts to automate tasks and drive efficiencies
• Experience using Service Management tools e.g. ServiceNow
• Excellent communication and stakeholder management skills.

Qualifications

• Advanced Modern Workplace certifications including MD-102 or MS-102 are required
• Additional certifications in Microsoft 365, Azure, or related technologies are desirable.

Preferred Additional Skills

• Knowledge of Agile, ITIL practices and service management.
• Exposure to DevOps methodologies and tools.
• Ability to manage and optimise storage solutions.
• Understanding of compliance standards (GDPR, ISO 27001).

Personal Attributes

• Analytical thinker with a passion for technology and innovation.
• Strong problem-solving skills and attention to detail.
• Collaborative team player able to work independently and mentor junior staff.
• Commitment to delivering high-quality solutions and exceptional customer service.

Location & working patters

Based in London or Bracknell, with hybrid working arrangements and occasional travel as required.