Customer Orders Advisor

Location: Horsham

Employment Type: Permanent, full-time

Salary: Negotiable depending on experience

Hours: 40 hours per week. Core working hours Monday-Friday (8:30am-5:30pm) with occasional Saturday working required (9:00am-1:00pm) min 1 shift per month

About the Role

We're looking for a customer-focused and detail-oriented individual to join our Customer Orders team, helping to deliver a seamless experience from order placement through to activation.

In this role, you'll be responsible for processing customer orders for new services, upgrades, and additional products, ensuring they are completed accurately and efficiently. You'll provide support throughout the order journey, handling customer enquiries, resolving order-related issues, and working closely with internal teams and third-party suppliers to keep orders on track and customers informed every step of the way.

If you're organised, proactive, and passionate about delivering exceptional customer service, while ensuring every order is processed accurately and efficiently, this could be the perfect opportunity for you.

What you will be doing

Key Responsibilities:

• Process customer orders for new services, upgrades, and additional products, ensuring timely and accurate completion.

• Provide exceptional customer service through inbound and outbound calls and email, resolving order-related queries professionally and efficiently.

• Collaborate with colleagues across teams to investigate and resolve complex or delayed orders, ensuring a positive customer experience.

• Liaise with third-party suppliers via portals, email, and telephone to progress customer orders and manage delivery timescales.

• Maintain accurate records across business systems, ensuring all customer interactions, actions, and updates are comprehensively documented.

What we are looking for

• Minimum of 3 years' customer service experience, ideally within a telecommunications, broadband, orders, or provisioning role.

• Strong communication skills, both written and verbal, with a customer-focused approach.

• Experience working in a contact centre or customer service environment.

• Ability to quickly learn complex systems and processes while maintaining a high level of accuracy.

• Excellent organisational skills, with the ability to manage competing priorities effectively.

• A proactive and supportive team player who thrives in a collaborative environment.

Benefits

50% off Home Telecom broadband after probation – completely FREE after 2 years.

25 days holiday, rising to 30 days with service + bank holidays + your birthday off.

• Complementary fresh fruit and breakfast bar.

• Local company discounts in Horsham.

• Salary sacrifice pension scheme.

• Buy and sell holiday scheme.

• Friday fridge (end-of-week treats).

• Regular company events: summer party, Christmas party, sports day & more.

• £500 refer a friend.

• £250 bright ideas scheme.

• Aviva Health Care – 24/7 Doctor, counselling & bereavement counselling.

• Parking available free / discounted options.

• Free eye care vouchers.

• Death in service cover.

Ready to Join Us?

If you’re passionate about people, thrive in a fast-paced environment, and want to be part of a company that’s shaking up the telecoms industry, we’d love to hear from you.