Internal Sales Advisor - Telecommunications

Location: Horsham

Employment Type: Permanent, full-time

Salary OTE: £40k+ OTE (uncapped)

Hours: 40 hours per week. Core working hours Monday-Friday (8:30am-5:30pm) with occasional Saturday working required (9:00am-1.00pm) min 1 shift per month

We’re growing our Customer Promotions Team and are looking for confident, personable Internal Sales Advisors who enjoy building customer relationships and uncovering sales opportunities.

In this role, you’ll contact newly acquired customers within 24 hours of their broadband purchase to ensure they’re set up for success and aware of additional products and services that could further enhance their experience. These may include:

• 24/7 UK-based technical support.
• Enhanced, high-performance routers.
• Priority installation appointments.
• Exclusive third-party energy services.
• Additional value-added products and services designed to deliver greater convenience and peace of mind.

Your focus will be on building rapport, understanding each customer’s circumstances, and recommending solutions that genuinely meet their needs while driving additional sales revenue.

If you’re a strong communicator who enjoys engaging with customers, achieving targets, and being rewarded for your success, this is an excellent opportunity to develop your sales career within a supportive and growing team.

What you will be doing

• Engage with new customers through welcome calls, building rapport and understanding their needs to recommend suitable products, upgrades & services that add value.
• Proactively retain customers approaching contract expiry or considering cancellation by identifying their needs and presenting tailored solutions.
• Clearly articulate the benefits of our products and services, helping customers make informed decisions with confidence while delivering an exceptional customer experience.
• Accurately record all customer interactions, actions, and outcomes within the CRM system.
• Collecting payments and calculating home move fees.
• Contributing to service improvement by sharing customer feedback and insights with relevant teams.
• Representing our brands with warmth, clarity, and enthusiasm.

What we are looking for

• Target driven, able to work towards individual and team performance goals while maintaining a strong focus on high-quality customer experience.
• A confident and engaging communicator who enjoys building relationships and speaking with customers over the phone.
• Previous telesales, sales, or customer service experience is advantageous, though not essential, as full training will be provided.
• Strong rapport-building skills, with the ability to quickly establish trust and handle objections professionally and confidently.
• A proactive problem solver with excellent attention to detail and the ability to identify effective solutions for customers.
• A positive, resilient attitude with a willingness to learn, embrace feedback, and continuously develop new skills and knowledge.

Benefits

50% off Home Telecom broadband after probation – completely FREE after 2 years.

25 days holiday, rising to 30 days with service + bank holidays + your birthday off.

Complementary fresh fruit and breakfast bar.

Local company discounts in Horsham.

Salary sacrifice pension scheme.

Buy and sell holiday scheme.

Friday drinks fridge (end-of-week treats)

Regular company events: summer party, Christmas party, sports day & more.

£500 refer a friend.

£250 bright ideas scheme.

Aviva Health Care – 24/7 Doctor, counselling & bereavement counselling.

Parking available free / discounted options.

Free eye care vouchers.

Death in service cover.

Ready to Join Us?

If you’re passionate about people, thrive in a fast-paced environment, and want to be part of a company that’s shaking up the telecoms industry, we’d love to hear from you.