IT Support Analyst apprentice
This role offers the opportunity to develop hands-on IT skills while working in a dynamic and supportive environment. The IT Support Technician will play a vital role in maintaining and enhancing the IT infrastructure, ensuring a seamless technology experience for staff and tenants.
Role
- Manage the day-to-day operation of the IT helpdesk, providing administrative support for IT-related business functions
- Provide 1st and 2nd line support to both staff and tenants
- Take ownership of open issues, working through to resolution, including collaboration with third-party vendors as required
- Perform hardware repairs and upgrades as needed
- Carry out hands-on tasks such as moving and installing physical equipment
- Undertake hardware and software installations
- Effectively communicate issues and solutions to the business and within the IT team
- Contribute to IT projects, including product testing, research, implementation, and post-support
- Assist in monitoring and maintaining the company server, network, and online infrastructures
- Collaborate with the company approved suppliers in executing necessary tasks
- Review company technologies, procedures, and processes, identifying improvements and operational benefits
- Assist in developing company policies and procedures
- Document solutions and troubleshooting processes
- Maintain a safe and tidy work environment, adhering to safe working procedures
Training
- Information Communications Technician Level 3
- Training is delivered entirely remotely. The apprentice will attend lessons either from home, or in the office. This will be discussed at a later stage
- Training is on a bi-weekly basis
- Further responsibilities and career progression within the organisation
- Further qualifications and training will be available beyond completion of the apprenticeship, with opportunities to branch off into other aspects of IT and Cyber Security
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- BLUE SCREEN IT LIMITED
- Working Week
- Monday to Friday 9am to 5pm, however, working hours negotiable.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Friday, 1st August 2025
- Start Date
- Monday, 18th August 2025
Desired Skills
- Communication skills
- IT skills
- Customer care skills
- Problem solving skills
- Logical
- Team working
- Initiative
Qualifications
- English GCSE, grade 4 (Desired)
- Math GCSE, grade 4 (Desired)
About the Employer
THE CENTRE FOR ENGINEERING & MANUFACTURING EXCELLENCE LTD
The organisation is a not for profit Limited company based in Rainham, Essex on a 19 acre site, split over 3 building. The organisation supplies high grade office, teaching, workshop and conference space to an on-site tenant base of over 100 companies and additionally to business in the local area.
- Company
- THE CENTRE FOR ENGINEERING & MANUFACTURING EXCELLENCE LTD
- Location
- C E M E CAMPUS, MARSH WAY, RAINHAM, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £20,000 a year
- Posted
- Company
- THE CENTRE FOR ENGINEERING & MANUFACTURING EXCELLENCE LTD
- Location
- C E M E CAMPUS, MARSH WAY, RAINHAM, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £20,000 a year
- Posted