Service Designer - GDS - Central Government

Location/Travel: Remote with ad hoc travel to UK client sites

Clearance: BPSS only

Duration: 6 month rolling

Rate: Upto £460.00 PD - Inside IR35 via Umbrella

We are looking for an experienced, UK based Service Designer to support the design and improvement of complex digital services within a large-scale government environment. The role will focus on understanding end-to-end user journeys and service ecosystems, identifying pain points and opportunities, and working across multidisciplinary teams to design services that meet both user and organisational needs.

• Strong previous experience as a Service Designer on complex
• Experience working within Agile, multidisciplinary delivery teams.
• Strong service mapping, journey mapping and service blueprinting capability.
• Experience facilitating workshops with diverse stakeholder groups.
• Ability to turn research and evidence into practical service improvements.
• Strong stakeholder management and influencing skills.
• Experience designing services involving multiple systems, teams or organisational boundaries.
• Good understanding of accessibility and inclusive design.
• Previous experience working within UK central government departments.
• Experience of GDS-aligned digital delivery and service standards.
• Experience working on services at scale or involving vulnerable or diverse user groups.
• Desirable: Active SC clearance or previous government security clearance.

If your profile demonstrates strong and recent experience in the above areas - please submit your application to Jackie Dean at TXP for consideration. Please note applications must include your current location to be considered.