Senior IT & Unified Communications Engineer

Senior IT & Unified Communications Engineer

Location: Bath/Work From Home (Hybrid)
Job Type: Permanent
Industry: Telecoms

About the Role

Are you an experienced Senior IT & Unified Communications Engineer looking for your next opportunity?

Technical Resources is partnering with a well-established and fast-growing unified communications and collaboration solutions provider, serving business customers across the UK with a global reach, to hire a Senior IT & Unified Communications Engineer. In this role, you will take full technical ownership of complex support incidents and customer-facing projects, delivering second and third-line engineering across IT infrastructure, business telephony, and UC platforms.

This is an ideal opportunity to join an established organisation with a strong reputation for delivering high-quality unified communications and collaboration solutions across UK projects.

Key Responsibilities

• Second & Third-Line Technical Support: Take end-to-end ownership of complex incidents for business customers, diagnosing faults and driving resolution while managing expectations and communicating progress clearly against agreed SLAs.
• UC & IT Platform Engineering: Install, configure, maintain and troubleshoot Microsoft 365, Windows environments, Microsoft Teams Phone, Teams Rooms, Zoom, 8x8, GoTo Connect, 3CX and related unified communications platforms independently.
• Onsite Project Delivery: Lead technical delivery of customer site installations including phone systems, meeting room AV, display technology, networking equipment and associated infrastructure - planning, configuring, testing and commissioning prior to handover.
• Technical Documentation & Handover: Produce and maintain accurate configuration records, technical documentation and customer handover packs to a consistently high standard.
• Quality, Compliance & Knowledge Sharing: Adhere to company quality, H&S and information security procedures; provide guidance and mentoring to less experienced engineers and maintain current vendor expertise.

Experience & Qualifications Required

Essential:

• Experience: Significant hands-on experience in a senior IT, communications or technical engineering role, supporting business customers at second and third-line level.
• Technical Skills: Strong working knowledge of Microsoft 365 and Windows environments; practical experience with TCP/IP Networking, switching, routing, Firewalls and fault diagnosis; proven experience supporting or deploying business telephony or Microsoft Teams voice solutions.
• Project/Operational Scope: Demonstrated ability to take independent technical ownership of customer projects through to successful handover, working alongside project managers, colleagues and third-party suppliers.
• Soft Skills: Excellent verbal and written communication, strong customer service ethos, sound judgement and a collaborative approach to team working.
• Mobility & Eligibility: Full UK Driving Licence and Right to Work in the UK; willingness to travel to customer sites nationally with occasional overnight stays.

Desirable:

• Certifications: Microsoft, networking, telephony or vendor certifications relevant to the UC and IT infrastructure space.
• Platforms: Experience with Microsoft Teams Phone Direct Routing, AudioCodes or alternative SBC platforms, Zoom, 8x8, GoTo Connect, 3CX, Yealink video conferencing, call recording and call reporting platforms.
• Sector Background: Prior experience delivering meeting room AV and hardware installations; familiarity with cloud infrastructure and security technologies; experience mentoring junior engineers.

What We Offer

• Competitive Base Salary: Competitive - discussed on application
• Benefits Package: Pension scheme, well-being programme, death in service benefit, free training and ongoing development, career progression opportunities, all equipment provided, free parking, and regular social events.
• Clear career progression within a growing global sector.

How to Apply

To apply for this Senior IT & Unified Communications Engineer position, please submit an up-to-date CV.

Note: Applicants must have the Right to Work in the UK at the time of application.

About Technical Resources: Technical Resources are market leaders in Fire & Security and Telecoms recruitment.