App Transformation SME | 12 Month Contract

App Transformation Subject Matter Expert (SME)

My client is a leading entertainment and technology Powerhouse undergoing an exciting digital transformation. They're seeking an experienced App Transformation SME to shape the strategic direction, maturity, and performance of a high-impact, customer-facing mobile app used by millions.

This is a rare opportunity to influence at senior levels, elevate app capability across teams, and drive innovation that delivers outstanding customer and commercial outcomes.

About the Role

You will:

• Define and execute a long-term strategy for the core customer mobile app, aligned to business goals and customer needs.
• Integrate industry trends and innovation to ensure the app remains modern, cohesive, and competitive.
• Shape App Epics & Capabilities to drive a unified, seamless user experience.
• Partner with Product leadership to prioritise and sequence high-impact initiatives.
• Establish and maintain an app horizontal' across Agile Release Trains for consistent alignment.
• Drive app KPIs, performance targets, and continuous improvement plans.
• Lead operating rhythms across Product, Design, CX, Technology, and Strategy teams.
• Coach teams, identify skill gaps, and support capability building.
• Represent the app in senior stakeholder conversations.
• Champion a strong internal app culture and cross-team collaboration.

Skills & Experience

• Strategic mindset with proven experience delivering mobile app vision and platform strategy.
• Deep knowledge of app UX/UI, performance frameworks, iOS/Android capabilities and release models.
• Senior product leadership experience within Agile/SAFe or similar scaled environments.
• Strong stakeholder influence skills within complex Matrix organisations.
• Excellent communication, leadership and cross-functional alignment.
• Proven accountability for customer outcomes and commercial performance.
• Data-literate, comfortable defining and acting on KPIs.
• Passion for customer experience and platform-led thinking.
• Background in media, telecoms or customer experience-led sectors is an advantage.

If you're interested in learning more or would like to discuss this opportunity, please get in touch.