HALO Developer

Job title: HALO Developer

Location: Nottingham (hybrid work available)

Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more.

We're looking for a HALO Developer where you’ll play a key role in configuring, developing and improving the Halo ITSM platform, supporting both internal operations and external customers.

At XMA, our people are at the heart of everything we do. Together, we help organisations achieve more through technology while creating a workplace where people can grow, belong and do their best work. If you're looking for a role where your contribution matters, we'd love to hear from you.

Technology powers everything we do. Join a team that embraces innovation, solves complex challenges and helps customers achieve more through technology. Whether you're supporting users, delivering projects, designing solutions or driving transformation, you'll have the opportunity to make a real impact while developing your skills alongside talented colleagues.

Together, we turn ambition into achievement.

What You'll Be Doing: HALO Developer

• Configure, maintain and develop the Halo ITSM platform to support business and customer requirements.
• Create and improve workflows, ticket types, automations and system configurations.
• Manage day-to-day system administration, including user access, system updates and configuration changes.
• Support the onboarding of new customers, tailoring Halo to their business processes and service requirements.
• Work closely with experienced Halo Developers and Service Architects to design and implement technical solutions.
• Investigate and resolve platform-related issues, ensuring the system operates effectively.
• Gradually take ownership of customer interactions, gathering requirements and delivering consultancy support.

What We're Looking For: HALO Developer

• Hands-on experience administering or configuring Halo ITSM is essential.
• Experience creating or modifying workflows, ticket types and system configurations.
• A good understanding of IT service management processes and ticketing systems.
• Strong troubleshooting and problem-solving skills.
• Good communication skills, with the confidence to engage with customers and internal stakeholders.
• A willingness to learn, develop technical expertise and progress into a consultancy-focused position.

Inclusion

We believe that diverse perspectives, experiences and backgrounds make us stronger. We are committed to creating a workplace where everyone feels respected, valued and empowered to be their authentic selves. We foster an inclusive culture where colleagues can thrive, regardless of age, disability, gender identity, race, ethnicity, religion or belief, sexual orientation, neurodiversity, caring responsibilities, socioeconomic background or any other aspect of their identity. Our goal is to ensure every employee has the opportunity to grow, contribute and succeed in an environment built on fairness, respect and belonging.

We know that creating an inclusive workplace is an ongoing journey, and we are committed to listening, learning and taking meaningful action to ensure all our people can achieve their full potential.

Disability Confident Leader

Government's Disability Confident scheme. This reflects our commitment to removing barriers and ensuring disabled people have equal opportunities to join, develop and progress within our organisation.

As part of this commitment, we operate a Guaranteed Interview Scheme, offering an interview to candidates with a disability who meet the essential criteria for the role.

We will always consider reasonable adjustments throughout the recruitment process and during employment to ensure candidates and colleagues can fully participate and perform at their best. If you require any adjustments during the application or interview process, please contact us at (url removed), and we will be happy to support you.

Keywords: Halo Developer, Halo ITSM, Halo Administrator, System Administrator, ITSM Specialist, ITSM  Administrator