Associate Digital Transformation Manager

Job description

Job responsibilities

Digital Strategy and Transformation

• Work alongside the Head of Infrastructure and the Hillingdon Transformation and Service Operations Team to support the development, delivery and ongoing review of a clear digital transformation plan for Hillingdon.
• Help translate agreed strategic priorities into practical project plans, deployment schedules, training requirements and measurable outcomes.
• Support the identification of opportunities to improve service delivery through digital innovation, automation, improved workflows and better use of existing technology.
• Coordinate delegated digital transformation projects across GP practices, PCNs and neighbourhood teams, ensuring activity is aligned with operational requirements.
• Work with clinical and operational colleagues to understand service challenges and identify where digital solutions may improve patient access, staff experience and service efficiency.
• Maintain project documentation, implementation plans, action logs and progress reports, escalating risks, delays or barriers where appropriate.
• Support the evaluation of digital initiatives by gathering feedback, monitoring adoption and identifying opportunities for further development.

Neighbourhood and Practice Digital Support

• Provide practical digital support to GP practices, PCNs and neighbourhood teams to help implement and adopt new digital systems and ways of working.
• Work with neighbourhood leads and operational teams to understand local requirements, digital capability and areas where additional support is needed.
• Support the development and delivery of neighbourhood-level digital plans aligned with the wider Hillingdon digital transformation plan.
• Organise and deliver digital training sessions, workshops, demonstrations and roadshows for practice and neighbourhood staff.
• Coordinate visits to practices and neighbourhood locations to demonstrate new technologies, promote digital initiatives and provide hands-on implementation support.
• Develop accessible training resources, user guides, quick-reference materials and standard operating procedures to support consistent implementation.
• Encourage the sharing of good practice and learning between practices and neighbourhood teams.
• Identify training gaps and arrange follow-up support to help staff build confidence and use digital tools effectively.

Blinx PACO Platform Deployment and Developmen t

The postholder will have a dedicated responsibility for supporting the continued deployment, development and optimisation of Blinx PACO across The Confederation Hillingdon CIC, practices, PCNs and neighbourhood services as well as:

• Support the ongoing rollout and implementation of Blinx PACO across Hillingdon practices, PCNs and neighbourhood services.
• Act as an operational point of contact for practices and teams using Blinx PACO, providing guidance and support with day-to-day platform use.
• Coordinate and deliver training for clinical, administrative and operational staff to help them understand and use the platform effectively.
• Support the onboarding of new practices, PCNs, neighbourhood teams and services onto the platform.
• Assist with platform configuration, workflow development, user access and implementation activities, working with the appropriate technical and clinical leads.
• Support the development and adoption of PACO functionality, including online consultations, triage, patient communications, appointment management, workboards, referrals and reporting.
• Work with practices and neighbourhood teams to identify opportunities to improve existing processes through effective use of PACO.
• Support the implementation of new platform developments, features and integrations, coordinating user testing, staff education and deployment.
• Gather user feedback, identify recurring issues and training requirements, and liaise with Blinx and relevant technical teams to support resolution.
• Develop and maintain PACO operating procedures, training materials and user guidance.
• Monitor adoption and utilisation across practices and PCNs, highlighting areas where further support may be required.
• Ensure PACO development and deployment activity supports Hillingdon's wider digital transformation and neighbourhood working objectives.

Digital Projects, Implementation and Service Development

• Support the delivery of digital projects across the Confederation and its member practices, ensuring implementation activity is coordinated and aligned with operational requirements.
• Assist with project planning, including implementation schedules, stakeholder engagement, training requirements, testing and deployment readiness.
• Support the introduction of new technologies and digital solutions across primary care and neighbourhood services.
• Work with clinical and operational teams to map existing processes and identify opportunities for digital improvement.
• Support the testing, implementation and evaluation of new digital systems and applications.
• Assist with the development of integrated digital workflows between general practice, community services and wider health and care partners.
• Support relevant NHS digital initiatives, including NHS App integration, online access and improved digital patient engagement, where these form part of agreed programmes.
• Liaise with external suppliers and technology partners to coordinate implementation activity, raise issues and communicate updates.

Training, Education and Change Management

• Develop and deliver practical digital training and education for staff across Hillingdon practices, PCNs and neighbourhood teams.
• Coordinate training sessions, workshops, demonstrations and roadshows to support the introduction of new systems and technologies.
• Produce accessible training resources, quick-reference guides, instructional documents and other educational materials.
• Support staff through periods of digital change, explaining new systems and processes in a clear and accessible way.
• Provide coaching and follow-up support to staff who need additional assistance following implementation.
• Identify opportunities to improve digital confidence and capability across the primary care workforce.
• Promote consistent approaches to digital adoption and encourage the sharing of knowledge and best practice.
• Work with service managers and practice teams to ensure training and education are aligned with operational needs.

Governance, Reporting and Continuous Improvement

• Maintain appropriate project records, implementation documentation, training materials and records of activity.
• Support the monitoring of digital project performance, adoption and agreed outcomes.
• Gather feedback from practices, PCNs and neighbourhood teams to inform future development.
• Escalate technical issues, implementation risks and barriers to adoption to the Head of Infrastructure or relevant project lead.
• Work within the Confederation's information governance, confidentiality, data protection and cyber security policies.
• Follow relevant NHS standards and local governance arrangements when supporting digital implementation.
• Contribute to service improvement initiatives and the ongoing development of the Confederation's digital operating model.

Person Specification

Experience

• An interest in digital transformation, technology and service improvement within healthcare or a similar environment.
• Experience of working within a healthcare, operational, administrative or project-based environment.
• An understanding of general practice and primary care operations, or the ability to develop this knowledge quickly.
• Confidence using digital systems and applications, with the ability to learn and demonstrate new technologies.
• Good communication and interpersonal skills, including the confidence to work with clinicians, practice managers, administrative teams and wider stakeholders.
• Experience of delivering training, providing guidance or supporting colleagues with new systems and processes, or a clear aptitude for doing so.
• Good organisational and project coordination skills, with the ability to manage competing priorities.
• Ability to identify operational challenges and suggest practical improvements.
• Good written communication skills, including the ability to develop training materials, guidance and reports.
• A proactive approach and the ability to work independently on delegated tasks while contributing effectively to a wider team.
• Willingness to travel between the Confederation's offices, GP practices and neighbourhood locations across Hillingdon.

• Experience working within NHS primary care, a GP practice, PCN or healthcare federation.
• Experience supporting digital transformation or technology implementation projects.
• Familiarity with EMIS Web and other primary care clinical systems.
• Experience using Blinx PACO or similar online consultation, triage and patient engagement platforms.
• Experience delivering staff training, demonstrations or digital education.
• Understanding of neighbourhood working and integrated health and care services.
• Familiarity with NHS digital initiatives, including the NHS App and online patient access.
• Experience or training in project management, service improvement or change management.
• A relevant qualification or training in digital technology, project management, business administration or service improvement, or equivalent practical experience.

Personal Attributes & Other

• Enthusiastic about digital innovation and improving healthcare services through technology.
• Approachable, patient and confident when supporting colleagues with different levels of digital experience.
• An effective communicator who can explain technical concepts in straightforward, accessible language.
• Organised, adaptable and comfortable working across multiple projects and locations.
• Self-motivated, curious and willing to learn and develop new skills.
• Able to build positive working relationships across different organisations and professional groups.
• Committed to improving patient experience, staff capability and service delivery.

• Full UK Drivers Licence

Qualifications

• A relevant qualification or training in digital technology, project management, business administration or service improvement, or equivalent practical experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Confederation, Hillingdon CIC

Address

The Pembroke Centre

90 Pembroke Road

Ruislip

HA4 8NX

United Kingdom

Employer's website

https://www.theconfederationhillingdon.org.uk