IT Support Technician Apprentice
The IT Support Technician Apprentice will work as part of HALO’s ICT team, providing first and second-line technical support to staff across the UK and more than 30 overseas programmes. Based at HALO’s London office, you will help maintain and support Microsoft 365 services, user devices, and ICT systems.
Role
- Assist staff with all their technical needs.
- Triage and manage IT requests submitted to the IT Service Desk.
- Setup and image devices (laptops, mobiles etc).
- Day to day support of management for the HALO Trust’s Microsoft 365 estate.
- Support the IT Support Services Manager with purchasing and managing of software licences.
- Maintain and troubleshoot ICT infrastructure, keeping everything running smoothly. (i.e networks, audio and video conferencing systems, backups, etc).
- Assist in the implementation of information technical controls to help ensure that internal information security policies and data protection laws are upheld.
- Maintain inventory of all ICT assets.
- Design and deliver training sessions to empower staff with tech skills.
- Collaborate with in-country programme teams, providing guidance, support, and training.
- Think outside the box and propose innovative solutions to improve our systems.
- Any other duties allocated by the line manager or senior management following consultation with the post holder.
- Uphold HALO’s core values and standards, promoting its ethos and mission statement.
- Ensure familiarity with and adherence to all HALO policies and procedures, especially the code of conduct and safeguarding
Training
- Expected duration: 17 months
- Apprenticeship level: Level 3
- Programme: Information Communications Technician
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician qualification.
The training covers the following core occupational duties:
https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2
Upon completion of the apprenticeship, the successful candidate will have a level 3 qualification as an ICT Support Technician.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- TECHNICAL PROFESSIONALS LIMITED
- Working Week
- Monday - Friday.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Wednesday, 2nd December 2026
- Start Date
- Monday, 4th January 2027
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Initiative
- Patience
Qualifications
- English GCSE, grade 4/C (Essential)
- Maths GCSE, grade 4/C (Essential)
- IT Level 3, grade Pass or above (Desired)