Datacentre Cloud Hosting - Helpdesk Engineer

Datacentre Engineer – Coventry

No agencies please

UK Servers is a leading provider of managed hosting solutions, supporting businesses of all sizes—from single-server setups to complex multi-platform environments. Established in 2004, we have continued to expand and recently launched a major new datacentre facility in the Midlands. As our business grows, we’re looking for enthusiastic and technically minded individuals to join our team at our Coventry datacentre.

No two days are the same, and you’ll be working in a dynamic role that offers variety, hands-on tasks, and ongoing learning opportunities. We pride ourselves on maintaining a relaxed, friendly working environment where new starters can quickly gain knowledge and thrive.

Required Skills & Experience

• Experience building and configuring computer hardware
• Strong knowledge of Windows operating systems, with some exposure to Linux (Ubuntu, Debian, AlmaLinux, CentOS, Rocky Linux, etc.)
• Excellent written and verbal communication skills
• Basic understanding of TCP/IP networking
• A strong technical mindset and enthusiasm for new technologies
• A positive, customer-focused attitude
• Ability to work shifts

Desired Skills & Experience

We are happy to train motivated candidates, but the ideal applicant would also have:

• Familiarity with Proxmox
• Confidence using Linux at the command line
• Experience with LAMP stacks
• Exposure to hosting control panels (cPanel, Plesk)
• Understanding of DNS
• Experience using Cisco or Juniper networking equipment in a datacentre environment
• Knowledge of virtualisation technologies (VMware, Xen, KVM, Hyper-V, Proxmox)
• Previous experience building or maintaining rackmount server hardware (Supermicro, Dell, HP)

Key Responsibilities

You’ll work with customers from a wide range of industries, and your day-to-day tasks may include:

• Deploying new physical, virtual, and cloud-based solutions
• Providing customer-facing support and troubleshooting hosting/server issues
• Configuring and racking Juniper and Cisco switches and routers
• Setting up backup solutions using Veeam and other technologies
• Deploying and managing private cloud platforms (VMware, Proxmox)
• Building and upgrading rackmount servers for internal and customer infrastructure
• Managing and deploying load-balanced Linux hosting environments

Benefits

• Work with cutting-edge server and network technologies in a modern datacentre
• Join a supportive, collaborative team where your input matters
• Training, certifications, and opportunities for career development
• Private healthcare after six months of employment for added peace of mind
• Enhanced maternity, paternity, and adoption leave
• Relaxed workplace with breakout areas, themed library, games room, English garden, in-house pub, free coffee, and free onsite parking
• Free car or bike cleans for all staff

About the Role

• Full-time position based at our Coventry datacentre
• Shift pattern: 4 days on / 4 days off, rotating shift pattern 4 day shifts - 4 day shifts - 4 nightsshifts (33% nightshifts)
• Day shifts: 11 hours (7AM - 6PM or 9AM - 8PM)
• Night shifts: 12 hours (7:30 PM – 7:30 AM)
• Initial training period: approx. 3 months, Monday–Friday, 9 AM–5 PM
• Full on-the-job training provided

No agencies please