Senior 2nd/3rd Line Support Engineer – Projects

Senior 2nd/3rd Line Support Engineer – Projects

Salary: up to £48,000

Company: Microsoft Focused - Managed Service Provider (MSP)

Location: Field-based across Hertfordshire, Essex and Northeast London / Home-based

Description:

An established MSP is looking for an experienced Senior 2nd/3rd Line Support Engineer to join its technical team.

The role is primarily project-focused, delivering Microsoft 365 projects across a varied client base. You'll take ownership of projects from initial planning through to implementation and handover, alongside providing 2nd line support when required.

This is a hands-on, client-facing position, with approximately 80% of your time spent visiting client sites.

Key responsibilities:

• Project Delivery: Managing technical projects from initial planning through to implementation and client handover.
• Microsoft 365 Security: Hardening client tenants, implementing Conditional Access, MFA and Entra ID policies.
• Intune & Device Management: Building and managing Intune environments, including device enrolment, compliance and configuration.
• Cybersecurity: Configuring Microsoft Defender and implementing wider security improvements.
• SharePoint Migrations: Delivering SharePoint and OneDrive migrations from traditional file servers.
• Microsoft 365 Support: Supporting Exchange Online, Teams, SharePoint and wider cloud technologies.
• 2nd/3rd Line Support: Assisting with escalated tickets and general technical support when required.
• Client Engagement: Managing client communication, project documentation, training and handovers.

What We're Looking For:

• 3+ years' experience within an MSP or multi-tenant Microsoft 365 environment.
• Strong experience delivering Microsoft 365 projects from start to finish.
• Good knowledge of Entra ID, Conditional Access, Intune and Microsoft Defender.
• Hands-on experience with SharePoint and OneDrive migrations.
• Working knowledge of Exchange Online, PowerShell and Microsoft Graph.
• General 2nd line support knowledge across Windows, networking and hardware.
• Confident communicating with clients and managing projects independently.
• Full UK driving licence and own vehicle essential due to regular client-site visits.